Jennifer Edwards
Vice President of Marketing, Five9
Elizabeth Preston
Principal Consultant, Forrester
Joe DeLuca
Sr Director Voice Contact Center & Collaboration, Wyndham
You already know that outdated systems, long wait times, and high agent turnover aren’t sustainable. But what does transformation really look like—and is it worth the investment?
That’s why Five9 commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) that enterprises may realize by deploying the Five9 CX platform. The result? A composite of Five9 customers achieved ROI of 212% began realizing value in under six months, and reported major improvements in efficiency and retention.
Join us on Tuesday, August 26 at 10 am PT / 1 pm ET for an exclusive walkthrough of the new study: The Total Economic Impact™ of the Five9 Intelligent CX Platform.
In this session, featured speaker Forrester Consultant Elizabeth Preston will provide a deeper look into the key findings and methodology behind the quantified benefits. Key Takeaways:
The full ROI story: How customers saw $14.5M in value over three years
Why agent experience matter: The cost savings of reducing turnover by 30%
What your peers are doing: A Five9 customer shares how the Intelligent CX Platform changed their CX economics
Register Now and Get the Study. Real savings. Real speed. Real results
