Operations Intern

About The Company

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

About The Team/role

Are you a highly motivated and detail-oriented student with a passion for clear communication and helping businesses succeed? Join our dynamic Restaurant team! This is an exciting opportunity to gain hands-on experience in a fast-paced technology environment, directly contributing to the success and quality of our restaurant partners. If you are detail-oriented, organized, and eager to learn how data drives operational excellence, this is the role for you.

In this role, you'll be...

• Dashboard Maintenance: Regularly update and maintain team dashboards, ensuring data is current and accurate. This will involve data extraction, formatting, and entry into reporting tools (e.g., Excel, Google Sheets).
• BPO Workflow Management: Monitor the volume of work assigned to our BPO partner, ensuring a consistent and efficient flow of tasks to prevent bottlenecks or idle time.
• Data Entry & Validation: Assist with various data entry tasks, ensuring accuracy and completeness. This may involve validating data against source documents and resolving discrepancies.
• Process Documentation: Assist in documenting operational processes and workflows to ensure clarity and consistency.
• Communication Support: Support communication with the BPO partner regarding workflow adjustments or data-related inquiries
  
  
  

We're eager to be in touch because you have...

What We're Looking For:

• Currently enrolled in a Bachelor's degree program in Business Administration, Operations Management, or a related field.
• Strong organizational skills and attention to detail.
• Proficiency in standard office software (Excel/Google Sheets, Word/Google Docs).
• Ability to work independently and manage time effectively.
• Excellent communication skills.
• A proactive and eager-to-learn attitude.
• Experience with data entry or workflow management is a plus.
  
  
  

What You'll Gain:

• Hands-on experience in operational support within a fast-paced environment.
• Skills in data handling, dashboard maintenance, and workflow management.
• Exposure to working with a Business Process Outsourcing (BPO) partner.
• An understanding of how efficient operations contribute to overall quality.
• Mentorship from experienced professionals
  
  
  

You'll love working at DiDi because...

We create user value

We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.

We are data-driven

We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

Win-win Collaboration

Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity

Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

Growth

We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

Diversity and Inclusion

Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.

We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).