451,627 questions with Microsoft 365 and Office-related tags

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2 answers

Double Charge on Microsoft OneDrive

I was double-charged, and Microsoft sends me on infinite loops to contact support. I'm starting to hate them. Anyone have a direct number?

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-01-13T17:12:46.9966667+00:00
Jim Fishinghawk 0 Reputation points
answered 2026-01-15T17:03:50.8833333+00:00
Diana Mariz 5,185 Reputation points Independent Advisor
1 answer

Unable to add payment methods to my microsoft account -

I have repeatedly - over three days - attempted to add or update payment methods using both credit cards and debit cards - all of which will not save. The system wrongfully states details need be checked - or "try another method". Any ideas? …

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-01-15T17:02:08.2733333+00:00
H B Goldsborough III 0 Reputation points
answered 2026-01-15T17:02:45.54+00:00
Q&A Assist
2 answers

Powerpoint slides with notes won't print correctly

When I try to print our my Powerpoint slides with notes it doesn't print correctly. Rather it prints from the middle of the page so that the slide and text is cut off on the right.

Microsoft 365 and Office | PowerPoint | For business | Windows
asked 2026-01-15T14:58:35.2966667+00:00
Cheryl K 0 Reputation points
answered 2026-01-15T17:01:14.99+00:00
John Korchok 226.6K Reputation points Volunteer Moderator
1 answer

I redeemed a Microsoft Home & Business product key on the wrong Microsoft account and need it transferred to my business account.

I redeemed a Microsoft Home & Business product key on the wrong Microsoft account and need it transferred to my business account.

Microsoft 365 and Office | Other
asked 2026-01-15T16:56:02.6933333+00:00
Joseph 0 Reputation points
answered 2026-01-15T16:56:10.99+00:00
Q&A Assist
2 answers

Missing Sections in OneNote-App that are not in "misplaced sections", but exist on the server

There are sections in my online-notebook that once existed in my onenote app, too. But a couple of days ago, I realized that they were missing in the app. They are definitely not in "misplaced sections". I have this problem on my PC (Windows 10…

Microsoft 365 and Office | OneNote | For home | Windows
asked 2025-12-24T13:38:14.69+00:00
Elisabeth 0 Reputation points
commented 2026-01-15T16:53:47.1266667+00:00
Katerina-N 4,105 Reputation points Microsoft External Staff Moderator
1 answer

PowerPoint Files Suddenly Opening Blank on macOS

Hi everyone, I’m writing this while panicking a bit, so I hope I can explain it clearly. All of my previously created PowerPoint files suddenly don’t show any content — they open completely blank. PowerPoint version: 16.105 (26011018) macOS:…

Microsoft 365 and Office | PowerPoint | For education | MacOS
asked 2026-01-15T12:13:59.1666667+00:00
NAMY Phan 0 Reputation points
answered 2026-01-15T16:53:25.5366667+00:00
John Korchok 226.6K Reputation points Volunteer Moderator
1 answer

wrongly billed

I have been wrongly billed. I subscribed to Microsoft 365 last January and have just paid an annual subscription which is correct - but I realise that I paid another subscription in June and I need to understand why that payment was taken. I am finding…

Microsoft 365 and Office | Other
asked 2026-01-15T16:20:29.9666667+00:00
Virginia Barstow 0 Reputation points
answered 2026-01-15T16:53:13.6333333+00:00
DaveM121 828.3K Reputation points Independent Advisor
1 answer

Problem with powerpoint

I have saved my powerpoint files on onedrive. When I click to open one file, it delete its content and opens it as if this is a new powerpoint slide. What is the problem?

Microsoft 365 and Office | PowerPoint | For education | Windows
asked 2026-01-15T14:57:27.0433333+00:00
edited a comment 2026-01-15T16:52:58.2666667+00:00
Chris Duong 5,870 Reputation points Microsoft External Staff Moderator
0 answers

I lost my domain and can't update my email.

I lost my domain due to a hosting error and have frequent problems accessing my resources in my business standard subscription. I haven't been able to update my email to manage my logging events. How can I make this change?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-01-15T16:25:20.63+00:00
Luis A Aleman Figueroa 0 Reputation points
edited the question 2026-01-15T16:51:49.5533333+00:00
Clover-L 0 Reputation points Microsoft External Staff Moderator
3 answers

how to chat regarding a billing question

I renewed my 365 subscription in May 2025, and then upgraded to the family plan in January, but was not given a credit for the unused individual subscription. How can I contact someone at Microsoft regarding this billing question?

Microsoft 365 and Office | Other
asked 2026-01-13T18:23:45.5333333+00:00
Guido Galli 0 Reputation points
answered 2026-01-15T16:49:16.8266667+00:00
Leroy Glover 0 Reputation points
0 answers

how to fix this Trojan:Win32/SuspExec.HG!MTB and Trojan:MSIL/ValleyRAT.GZD!MTB

how to fix this virus

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-01-15T16:48:48.8166667+00:00
asus vivobook 0 Reputation points
0 answers

Coping with stopping Publisher

Like many others I am very disappointed that Publisher will be no more later this year. I am therefore considering reverting to Office 2021. I know that it is not supported and I will live with that. I am currently the Friend on a Family edition of…

Microsoft 365 and Office | Publisher | For home
asked 2026-01-15T16:48:12.8966667+00:00
VL 0 Reputation points
1 answer

How do I get a refund for overpayment?

You have charged me prematurely for my Microsoft 365 software.

Microsoft 365 and Office | Other
asked 2026-01-15T16:40:14.6033333+00:00
Ron Brown 0 Reputation points
answered 2026-01-15T16:46:51.8233333+00:00
Ron Brown 0 Reputation points
0 answers

Lambda and LET do not work!

In the example provided in the attached file, I can't combine a Lambda statement with a LET statement. To execute it, I simply need to put an "=" before the formula. I've copied the error message into the file. Note that my separator is a…

Microsoft 365 and Office | Excel | For home | MacOS
asked 2026-01-15T16:44:28.14+00:00
Daniel Dumas 0 Reputation points
1 answer

Summing column of People

I created a shared List with the column "Participants" which links directly to our Microsoft people/groups. I need to find a way to auto sum the number of Participants into a column for a total attendance count.

Microsoft 365 and Office | Other
asked 2026-01-05T16:03:42.1066667+00:00
Alynne Wize 25 Reputation points
commented 2026-01-15T16:43:23.0133333+00:00
Katerina-N 4,105 Reputation points Microsoft External Staff Moderator
2 answers

outlook 365 is downloading same emails before going into a not responding status

Running Outlook 365 and my email is trying to download the same emails each time before going into a Not Responding mode

Microsoft 365 and Office | Other
asked 2026-01-15T15:52:05.5733333+00:00
Dean Gardner 0 Reputation points
answered 2026-01-15T16:38:51.2366667+00:00
John Oliver 9,990 Reputation points Independent Advisor
3 answers

Teacher and Form cannot be graded based on Terms of Use

I provided students with a link and now I get the following message: This form can't be distributed as it is asking for personal or sensitive information. Contact your admin for assistance. Terms of use The test is a safety test about technology so it…

Microsoft 365 and Office | Microsoft Forms | For education
asked 2026-01-15T16:22:21.2166667+00:00
Shauna Miller 0 Reputation points
answered 2026-01-15T16:37:39.9666667+00:00
Shauna Miller 0 Reputation points
1 answer

Microsoft Visio slowing down and freezing

Hi, I'm having issue of freezing and slowing down with Visio. I found these two old threads and followed all the instructions, but nothing…

Microsoft 365 and Office | Visio | For business | Windows
asked 2026-01-14T13:08:28.21+00:00
Luca Perciabosco 0 Reputation points
answered 2026-01-15T16:37:24.71+00:00
Nam-D 1,130 Reputation points Microsoft External Staff Moderator
1 answer

I am unable to do subscription renewal with error select address but address is alredy selected

I am unable to renew my subscription, I have changed country but unable to get the payment option for same.

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-01-15T16:36:01.3666667+00:00
habeeb hashir 0 Reputation points
answered 2026-01-15T16:36:11.9133333+00:00
Q&A Assist
6 answers

copilot in word fails to deliver image request

instruction in Copilot/word to create an image, detailed information for request is provided but image never generates.

Microsoft 365 and Office | Word | For business | MacOS
asked 2026-01-06T14:39:22.95+00:00
William Wood 0 Reputation points
answered 2026-01-15T16:35:09.7433333+00:00
William Wood 0 Reputation points