Avanza Solutions

Every great product tells a story. But 𝘁𝗵𝗲 𝗴𝗿𝗲𝗮𝘁𝗲𝘀𝘁 𝗽𝗿𝗼𝗱𝘂𝗰𝘁𝘀 𝗮𝗿𝗲 𝘁𝗵𝗼𝘀𝗲 𝗰𝗲𝗹𝗲𝗯𝗿𝗮𝘁𝗲𝗱 𝗯𝘆 𝘁𝗵𝗲𝗶𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀. Unison Ace isn’t just transforming organizations; 𝗜𝘁’𝘀 𝗲𝗮𝗿𝗻𝗶𝗻𝗴 𝘁𝗵𝗲 𝘁𝗿𝘂𝘀𝘁 𝗼𝗳 𝘃𝗶𝘀𝗶𝗼𝗻𝗮𝗿𝘆 𝗲𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲𝘀 𝗮𝗰𝗿𝗼𝘀𝘀 𝗯𝗮𝗻𝗸𝗶𝗻𝗴, 𝗳𝗶𝗻𝘁𝗲𝗰𝗵, and 𝗵𝗶𝗴𝗵-𝗴𝗿𝗼𝘄𝘁𝗵 𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝗶𝗲𝘀. From accelerating service delivery to powering intelligent case resolution… From enabling omnichannel visibility to strengthening customer relationships… Our customers are not only adopting Unison Ace 𝗧𝗵𝗲𝘆’𝗿𝗲 𝗰𝗵𝗮𝗺𝗽𝗶𝗼𝗻𝗶𝗻𝗴 𝗶𝘁! And that is the real measure of success. Here’s to the organizations that chose innovation over inertia, Experience over complexity, And Unison Ace over outdated systems. Thank you for trusting 𝘼𝙫𝙖𝙣𝙯𝙖 𝙎𝙤𝙡𝙪𝙩𝙞𝙤𝙣𝙨 to be part of your digital transformation journey. Together, we’re building the 𝗳𝘂𝘁𝘂𝗿𝗲 𝗼𝗳 𝗰𝗼𝗻𝗻𝗲𝗰𝘁𝗲𝗱 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝘀. #AvanzaSolutions #UnisonAce #HappyCustomers #CustomerSuccess #DigitalTransformation #APA #ASIA #CentralAsia #GCC #MENA #Africa #CXM #EnterpriseCRM #BankingInnovation #CEM

We’re excited to announce the release of our latest newsletter, “𝗙𝗿𝗼𝗺 𝗗𝗮𝘁𝗮 𝘁𝗼 𝗗𝗲𝗰𝗶𝘀𝗶𝗼𝗻𝘀: 𝗛𝗼𝘄 𝗕𝗮𝗻𝗸𝘀 𝗔𝗿𝗲 𝗥𝗲-𝗔𝗿𝗰𝗵𝗶𝘁𝗲𝗰𝘁𝗶𝗻𝗴 𝗖𝗥𝗠 𝗳𝗼𝗿 𝘁𝗵𝗲 𝗔𝗴𝗲 𝗼𝗳 𝗔𝗜” In this comprehensive publication, we explore: - The growing gap between legacy systems and customer expectations - Why omnichannel isn’t enough without intelligent routing - How AI, automation, and data-led decision-making are reshaping the financial ecosystem - Practical frameworks banks can adopt today to stay resilient, scalable, and future-ready This edition is designed for leaders committed to driving 𝙤𝙥𝙚𝙧𝙖𝙩𝙞𝙤𝙣𝙖𝙡 𝙚𝙭𝙘𝙚𝙡𝙡𝙚𝙣𝙘𝙚, 𝘾𝙓 𝙩𝙧𝙖𝙣𝙨𝙛𝙤𝙧𝙢𝙖𝙩𝙞𝙤𝙣, and 𝙙𝙞𝙜𝙞𝙩𝙖𝙡 𝙢𝙤𝙙𝙚𝙧𝙣𝙞𝙯𝙖𝙩𝙞𝙤𝙣 across their institutions. If you would like to read more, please check the first comment.

𝗨𝗻𝗶𝘀𝗼𝗻 𝗔𝗰𝗲 is designed for organizations that need more than a basic 𝗖𝗥𝗠. It is a comprehensive CXM ecosystem that supports regulated industries with: • 𝗖𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝘁 𝗽𝗿𝗼𝗰𝗲𝘀𝘀𝗲𝘀 aligned with stringent governance requirements • 𝗔𝗱𝗮𝗽𝘁𝗶𝘃𝗲 𝗮𝗿𝗰𝗵𝗶𝘁𝗲𝗰𝘁𝘂𝗿𝗲 built for high-volume, high-risk operational environments • 𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆 𝗳𝗿𝗮𝗺𝗲𝘄𝗼𝗿𝗸𝘀 that scales with business complexity and evolving service models From frontline service delivery to executive-level decision-making, every layer of Unison Ace is crafted to enhance how organizations engage, resolve, and grow. It’s not just a platform, it is the operational backbone of a 𝔻𝕚𝕘𝕚𝕥𝕒𝕝 𝕋𝕠𝕞𝕠𝕣𝕣𝕠𝕨. #AvanzaSolutions #UnisonAce #CustomerExperience #CRMPlatform #CXMPlatform #EnterpriseTechnology #DigitalTransformation #RegTech #SecureByDesign #ComplianceDriven #FutureReady #CustomerManagement #OperationalExcellence #EnterpriseSolutions #TechnologyLeadership #DigitalTomorrow

Modern enterprises don’t just need a CRM. They need a platform that 𝘶𝘯𝘥𝘦𝘳𝘴𝘵𝘢𝘯𝘥𝘴 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳𝘴, 𝘰𝘳𝘤𝘩𝘦𝘴𝘵𝘳𝘢𝘵𝘦𝘴 𝘮𝘰𝘮𝘦𝘯𝘵𝘴, and 𝘱𝘳𝘰𝘷𝘦𝘴 𝘙𝘖𝘐. 𝗨𝗻𝗶𝘀𝗼𝗻 𝗔𝗰𝗲 brings 𝘾𝙍𝙈 𝙥𝙧𝙚𝙘𝙞𝙨𝙞𝙤𝙣 together with 𝘾𝙀𝙈 𝙚𝙢𝙥𝙖𝙩𝙝𝙮, aligning marketing, sales, service, and operations on one customer truth. ̲𝗪̲𝗵̲𝗮̲𝘁̲ ̲𝗹̲𝗲̲𝗮̲𝗱̲𝗲̲𝗿̲𝘀̲ ̲𝗴̲𝗲̲𝘁̲:̲ 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝟯𝟲𝟬°: Unified profiles, real-time context, zero silos 𝗜𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝘁 𝗱𝗲𝗰𝗶𝘀𝗶𝗼𝗻𝘀: AI scoring, next-best-action, churn risk 𝗢𝗿𝗰𝗵𝗲𝘀𝘁𝗿𝗮𝘁𝗲𝗱 𝗷𝗼𝘂𝗿𝗻𝗲𝘆𝘀: Omnichannel campaigns, cases, SLAs, approvals 𝗥𝗲𝘃𝗲𝗻𝘂𝗲 𝘃𝗶𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝘆: Closed-loop attribution, NPS & CX dashboards 𝗘𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲-𝗿𝗲𝗮𝗱𝘆: Open APIs, RBAC, audit trails, governance & security ̲𝗢̲𝘂̲𝘁̲𝗰̲𝗼̲𝗺̲𝗲̲:̲ Faster acquisition, higher conversion and NPS, and lower cost-to-serve on 𝙖 𝙨𝙞𝙣𝙜𝙡𝙚 𝙥𝙡𝙖𝙩𝙛𝙤𝙧𝙢 𝙮𝙤𝙪 𝙘𝙖𝙣 𝙨𝙘𝙖𝙡𝙚 and 𝙩𝙧𝙪𝙨𝙩! #AvanzaSolutions #UnisonAce #CRM #CEM #CustomerExperience #DigitalTransformation #BankingInnovation #FintechSolutions #Customer360 #AI #Automation

𝗧𝗲𝗮𝗺 𝗔𝘃𝗮𝗻𝘇𝗮 𝗮𝘁 𝗨𝗶𝗣𝗮𝘁𝗵 𝗙𝘂𝘀𝗶𝗼𝗻 – 𝗔𝗴𝗲𝗻𝘁𝗶𝗰 𝗔𝗜 𝗠𝗲𝗲𝘁𝘀 𝗥𝗢𝗜 (𝗗𝘂𝗯𝗮𝗶) Innovation, intelligence, and real-world impact UiPath Fusion delivered powerful perspectives on how Agentic AI is reshaping enterprise automation and measurable ROI. Representing Avanza Solutions, ARFAT SHAIKH met with ecosystem leaders and explored future collaborations to accelerate secure, scalable automation for our clients across regions. Moments like these fuel our mission to lead the next chapter of digital transformation. #AvanzaSolutions #UiPathFusion #AgenticAI #Automation #DigitalTransformation #IntelligentAutomation #DubaiEvents #FutureOfWork #Innovation

For 𝟮𝟱+ 𝘆𝗲𝗮𝗿𝘀 𝗮𝗰𝗿𝗼𝘀𝘀 𝟰𝟱+ 𝗰𝗼𝘂𝗻𝘁𝗿𝗶𝗲𝘀, 𝘼𝙫𝙖𝙣𝙯𝙖 𝙎𝙤𝙡𝙪𝙩𝙞𝙤𝙣𝙨 has delivered 𝗱𝗶𝗴𝗶𝘁𝗮𝗹 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 with a strong footprint in 𝗔𝗳𝗿𝗶𝗰𝗮. To deepen regional 𝗽𝗮𝗿𝘁𝗻𝗲𝗿𝘀𝗵𝗶𝗽𝘀, the 𝘼𝙫𝙖𝙣𝙯𝙖 𝙏𝙚𝙖𝙢 will lead engagements across the continent and drive the next phase of 𝗱𝗶𝗴𝗶𝘁𝗮𝗹 𝗯𝗮𝗻𝗸𝗶𝗻𝗴 𝗶𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻. We partner with 𝗔𝗳𝗿𝗶𝗰𝗮𝗻 𝗯𝗮𝗻𝗸𝘀 and 𝗳𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝗶𝗻𝘀𝘁𝗶𝘁𝘂𝘁𝗶𝗼𝗻𝘀 to move 𝘧𝘢𝘴𝘵𝘦𝘳, connect 𝘥𝘦𝘦𝘱𝘦𝘳, and innovate 𝘴𝘮𝘢𝘳𝘵𝘦𝘳, securely and at scale. #AvanzaSolutions #AvanzaGroup #TeamAvanza #AvanzaTeam #DigitalTransformation #Africa #Ethiopia #Kenya #Uganda #DigitalBanking #BankingInnovation #BankingSolutions

In today’s financial ecosystem, customer experience isn’t just a differentiator, it’s 𝗰𝗼𝗿𝗲 𝗼𝗳 𝗱𝗶𝗴𝗶𝘁𝗮𝗹 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻! Every interaction, every service request, and every touchpoint builds the story your customer tells about you. But to truly deliver excellence, financial institutions need more than just data - they need 𝙞𝙣𝙩𝙚𝙡𝙡𝙞𝙜𝙚𝙣𝙘𝙚, 𝙤𝙧𝙘𝙝𝙚𝙨𝙩𝙧𝙖𝙩𝙞𝙤𝙣, 𝙖𝙣𝙙 𝙞𝙣𝙨𝙞𝙜𝙝𝙩. That’s where 𝕌𝕟𝕚𝕤𝕠𝕟 𝔸𝕔𝕖 comes in. A robust𝘾𝙍𝙈/𝘾𝙀𝙈 𝙨𝙤𝙡𝙪𝙩𝙞𝙤𝙣 𝙗𝙪𝙞𝙡𝙩 𝙛𝙤𝙧 𝙗𝙖𝙣𝙠𝙨, 𝙛𝙞𝙣𝙩𝙚𝙘𝙝𝙨, 𝙖𝙣𝙙 𝙛𝙞𝙣𝙖𝙣𝙘𝙞𝙖𝙡 𝙚𝙣𝙩𝙚𝙧𝙥𝙧𝙞𝙨𝙚𝙨, Unison Ace helps you: ✅ Centralize customer data for 360° visibility ✅ Automate customer journeys and service workflows ✅ Predict next best actions through intelligent analytics ✅ Elevate satisfaction with faster, more personalized experiences With 𝕌𝕟𝕚𝕤𝕠𝕟 𝔸𝕔𝕖, your organization moves from managing customers to 𝙪𝙣𝙙𝙚𝙧𝙨𝙩𝙖𝙣𝙙𝙞𝙣𝙜 𝙩𝙝𝙚𝙢, from service delivery to 𝙚𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚 𝙞𝙣𝙣𝙤𝙫𝙖𝙩𝙞𝙤𝙣. Let’s redefine how the financial world connects, serves, and grows. 𝗛𝗲𝗹𝗽𝗶𝗻𝗴 𝘆𝗼𝘂 𝘁𝗼 𝗲𝗻𝗮𝗯𝗹𝗲 𝗮 𝗱𝗶𝗴𝗶𝘁𝗮𝗹 𝘁𝗼𝗺𝗼𝗿𝗿𝗼𝘄 — 𝘁𝗼𝗱𝗮𝘆! #AvanzaSolutions #UnisonAce #CustomerExperience #DigitalTransformation #CRM #CEM #BankingInnovation #FintechSolutions #AIinBanking #CustomerEngagement

𝘚𝘵𝘰𝘱 𝘮𝘢𝘯𝘢𝘨𝘪𝘯𝘨 𝘸𝘰𝘳𝘬𝘧𝘭𝘰𝘸𝘴. 𝘚𝘵𝘢𝘳𝘵 𝗼𝗿𝗰𝗵𝗲𝘀𝘁𝗿𝗮𝘁𝗶𝗻𝗴 𝗼𝘂𝘁𝗰𝗼𝗺𝗲𝘀! 𝕌𝕟𝕚𝕤𝕠𝕟 𝔸𝕔𝕖 is the 𝙖𝙜𝙚𝙣𝙩𝙞𝙘 𝘼𝙄 𝘾𝙍𝙈 + 𝘾𝙓𝙈 platform that senses intent, predicts value, and triggers 𝘯𝘦𝘹𝘵 𝘣𝘦𝘴𝘵 𝘢𝘤𝘵𝘪𝘰𝘯𝘴 across mobile, web, WhatsApp, contact center, and branch, turning every interaction into measurable growth. 𝗪𝗵𝘆 𝘁𝗲𝗮𝗺𝘀 𝘀𝘄𝗶𝘁𝗰𝗵 • Live 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝟯𝟲𝟬 with streaming data + identity resolution • 𝗝𝗼𝘂𝗿𝗻𝗲𝘆 𝗼𝗿𝗰𝗵𝗲𝘀𝘁𝗿𝗮𝘁𝗶𝗼𝗻 that adapts in milliseconds • 𝗦𝗲𝗻𝘁𝗶𝗺𝗲𝗻𝘁/𝗶𝗻𝘁𝗲𝗻𝘁 → auto-routing, case deflection, proactive service • 𝗟𝗼𝘄-𝗰𝗼𝗱𝗲 𝗽𝗹𝗮𝘆𝗯𝗼𝗼𝗸𝘀 for marketing, sales, and service • 𝗢𝗽𝗲𝗻 𝗯𝘆 𝗱𝗲𝘀𝗶𝗴𝗻: API-first, event-driven, webhooks, core/payments/KYC integrations • 𝗘𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲-𝗴𝗿𝗮𝗱𝗲: encryption, RBAC, audit trails, data residency If your CRM is a database, 𝕌𝕟𝕚𝕤𝕠𝕟 𝔸𝕔𝕖 is a decisioning brain. Comment 𝘋𝘌𝘔𝘖 or DM to see it in action. #AvanzaSolutions #UnisonAce #AvanzaGroup #DigitalTransformation #AgenticAI #CRM #CXM #DigitalBanking #Fintech #Customer360 #ContactCenterAI #Omnichannel #OpenAPI #EventDriven #AIinBanking

Customer relationships aren’t managed; they’re built! With Unison Ace by Avanza Solutions, organizations gain a unified CRM powered by AI, analytics, and automation. designed to create meaningful, measurable, and lasting connections. #AvanzaSolutions #AvanzaCRM #UnisonAce #CRM #CEM #CXM #Customer #Retention #Enagagement #Relationship #DigitalTransformation #APA #Africa #GCC #MENA