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The Debt Collection Officer reports to the Debt Collection Manager and is responsible for the timely collection of overdue tuition fees from self-funding students and partner universities. Providing advice and guidance to assist students settle fees and simultaneously delivering a quality student service support. To proactively manage the debtors’ ledger, reducing the number of overdue accounts and maximising payments and minimising debt.
About The Role
Chase self-funding students who are behind their payment terms or ensure that agreed payment plan are being paid on time
Chase students with declined tuition fees, encourage them to self-fund and negotiate a suitable payment plan
Assist students in resolving their queries by liaising to the Finance Support Team or other GBS teams or departments
Ensure accurate note keeping and records maintenance in GBS systems in a timely manner
Upload and update data to the relevant systems where debt penalties are in place
Follow-up and monitor the payments expected to be received
Monitor and reconcile payments with partner universities
Monitor the debtors’ report and escalate any issues of non-payment to the Debt Collection Manager
Other duties required by the manager
About You
Experience working in finance operations and AR
A high degree of computer literacy (particularly Microsoft Office applications)
Expert in MS Excel and pivot tables
Effective time management and planning
Ability to work independently and strong communication skills
Excellent written and verbal communication skills
Strong decision making and problem-solving skills
DESIRABLE SKILLS And EXPERIENCE
Credit Control experience and working knowledge of recovery guidelines
Degree level qualification
HEI finance experience and background
What We Offer
25 days annual leave, plus 8 public holidays
1 day extra leave per year of service, up to a maximum of 5 days
Workplace pension scheme
Tuition reimbursement for career development courses
Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
Perks@Work discounts platform, wellbeing centre and much more
Reward and recognition programme
£500 award employee referral scheme
Discretionary annual performance bonus
Employee Testimonial
"What really stands out to me about GBS is its consistent focus on creating positive outcomes for students. Every team, even those without direct student contact, is deeply committed to this mission. Everyone understands that what they do plays a role in helping students succeed. It’s such a collaborative and inspiring place to work — it’s clear everyone genuinely cares about making a difference." (Steffi Korsah - Non-Academic Staff)
GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Seniority level
Entry level
Employment type
Full-time
Job function
Accounting/Auditing and Finance
Industries
Education
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