Field Collections Agent

Field Collections Officer – B2B Debt Recovery

Kent | £29,000 base + £5,000 car allowance + Bonus | Private Health, Strong Pension, Generous Holidays from Day One

Permanent | Field-Based | Global Energy Company

If you’ve got experience collecting payments face-to-face and know how to handle difficult conversations with tact and empathy, this is your chance to join a global company that invests in your training, rewards performance, and offers genuine long-term career opportunities.

What You’ll Be Doing

• Visiting business premises across Kent to discuss overdue accounts and find solutions that work for both sides
• Negotiating realistic repayment plans and, when necessary, executing warrants
• Taking meter readings, gathering key account info, and assessing customer vulnerability
• Keeping accurate records of visits, agreements, and account status
• Building trust with customers while protecting revenue for the company

What You’ll Need

• Proven experience in field-based debt collection, credit control, or cash collection (B2B or energy sector experience ideal)
• Strong negotiation and listening skills - you can de-escalate, problem-solve, and close agreements
• Full UK driving licence and your own reliable vehicle
• Professional approach, with the ability to balance firmness and empathy
• Prepared to pass FCA checks, DBS screening, and a credit history review

What’s On Offer

• £29,000 basic salary
• £5,000 annual car allowance
• Performance bonus on top of base pay
• Private health cover
• Above-average pension
• Generous holiday allowance from day one
• Ongoing training, career progression, and the backing of a major global energy brand

To apply, please email a copy of your CV to Darren Dewrance of Aaron Wallis darren.dewrance@aaronwallis.co.uk