Echelon AI

Quick question for ServiceNow platform owners: If GitHub Copilot can make developers 55% faster, why are so many enterprises still accumulating technical debt? The answer reveals something fundamental about AI development tools in 2025. Speed without context isn't actually speed, it's expensive rework disguised as velocity. We analyzed four development approaches (GitHub Copilot, offshore teams, ChatGPT, and purpose-built ServiceNow AI agents) to understand what separates productivity from technical debt. The differences come down to three critical factors: → Instance-specific context → Embedded governance → Upgrade compatibility awareness Generic AI tools excel at syntax. They fail at architecture. Our comprehensive comparison breaks down what each approach truly delivers and why ServiceNow's complexity demands domain-specific intelligence. Worth a read if you're evaluating development options for 2026. Link in the comments below 👇 What's been your experience with AI development tools in ServiceNow environments? #EchelonAI #ServiceNow #AI #TechnicalDebt #EnterpriseIT #DevOps

$1.9 million. That's how much more organizations pay for data breaches when they lack proper AI security controls. With 78% of companies now using AI in at least one function, the stakes have never been higher. We've put together a quick breakdown of what Stanford, IBM, and real enterprise deployments teach us about trust infrastructure for AI agents. Specifically focused on ServiceNow because that's where we see the biggest gap between adoption speed and security readiness. Link in the comments below. #AIAdoption #ServiceNow #EnterpriseRisk

Today’s Community Champion Spotlight: Prashant Kumar 🧭 The ServiceNow Explorer 💡 Prashant is a two-time ServiceNow MVP who has become a go-to voice in the ecosystem. Through LearnIT by Prashant, he makes complex platform topics simple, practical, and accessible, helping thousands of developers and admins strengthen their skills. He’s known for clear explanations, real-world examples, and a genuine commitment to lifting others up. Whether you're learning scripting, workflows, or best practices, Prashant is one of those contributors who makes the ecosystem stronger through consistency, clarity, and community spirit. #ServiceNow #ServiceNowCommunity #NowPlatform #ServiceNowMVP #ServiceNowDeveloper #TechCommunity #CommunityChampion

Know the difference between ServiceNow teams that ship fast and teams that struggle with backlogs? It's not headcount. It's tooling. We just published the definitive guide to 20 essential ServiceNow tools every platform team needs in 2025, from AI agents to deployment automation. Swipe through to see: → How AI automates development, testing & upgrades → Which tools catch bugs before production → How to integrate 500+ systems without custom code → The DevOps tools that enable daily deployments Teams using the right toolkit report faster delivery and upgrade cycles cut from months to weeks. What tools are essential to your workflow? 👇 Link in the comments below #ServiceNow #AIAutomation #PlatformEngineering

This Thanksgiving, we're taking a moment to reflect on what truly matters - the people who've believed in our vision and walked this journey with us. To our customers: Thank you for trusting us with your most critical challenges. Every late-night implementation, every successful deployment, every moment you've chosen to partner with us: it means the world. Your success is our success, and we're honored to be part of your transformation stories. To the ServiceNow community: Thank you for welcoming us, challenging us, and inspiring us to push the boundaries of what's possible. This ecosystem feels like home because of you. To our incredible team: Thank you for pouring your hearts into building something meaningful. Your passion, late nights, creative problem-solving, and unwavering belief in our mission: that's what makes Echelon special. We're building more than software; we're building the future together. This year has taught us that innovation isn't just about technology. It's about the human connections that make it all worthwhile. Grateful for each of you today and every day. Happy Thanksgiving from all of us at Echelon AI 🧡 .

ServiceNow complexity slowing your teams down? Integrations piling up, governance unclear, architecture decisions stuck in review loops? After the success of ServiceNow World Forum New York, we’re bringing the conversations north. Ken Tang, Toronto-based Certified Master Architect and one of the sharpest minds in the ecosystem, will be hosting an open AMA. If you’re wrestling with platform sprawl, technical debt, upgrade strategy, or AI readiness, Ken will help you cut through the noise and get clarity fast. Want time with him? Click the link in the comments below 👇 #ServiceNow #ServiceNowCommunity #NowPlatform #AIAgents #ServiceNowWorldForum #AIDevelopment

"The upgrade went perfectly." Famous last words from every ServiceNow team. Until Monday morning hits. Here's what we've learned working with platform teams: even with comprehensive testing and planning, ServiceNow's complexity means surprises happen. Not because teams aren't skilled but because the platform is incredibly powerful and customizable. The 5 surprises that catch teams off-guard: 1. 🔄 UI transitions - Next Experience brings exciting capabilities, but user adoption needs planning and communication. 2. 🔗❌ Integration updates - API deprecations are documented in advance, but tracking them across complex environments takes diligence. 3. ⏱️ Performance optimization - New features and growing data volumes require continuous monitoring and tuning. 4. ⚙️Configuration management - Keeping customizations aligned with platform updates as ServiceNow evolves. 5. 🎁  New capabilities - ServiceNow ships innovations fast. Making sure your org is ready to leverage them effectively. ServiceNow's twice-yearly releases bring incredible value - new AI capabilities, improved UX, enhanced security. The challenge is managing that innovation at scale. This is where Echelon AI comes in. Our AI agents help platform teams: -> Stay ahead of deprecation schedules -> Identify customization conflicts early -> Monitor configuration integrity -> Plan for new feature rollouts Because your team should spend time leveraging ServiceNow's innovations, not hunting through 500-page release notes. Full breakdown with practical response strategies 👉 Link in comments What's been your team's biggest upgrade surprise? #ServiceNow #ServiceNowCommunity #ServiceNowUpgrades #NowPlatform #PlatformEngineering #AIOps #AIinIT #TechLeaders

Echelon AI is heading to ServiceNow World Forum Toronto on December 11th. We’re showing how teams use our AI agent to speed up implementation cycles, support complex workflows, and bring expert-level reasoning directly into their ServiceNow environments. Whether you’re scaling delivery or modernizing operations, we’d love to connect. You can also meet Ken Tang - Certified Master Architect & AI Delivery lead, to talk architecture decisions, real-world platform challenges, and where AI is changing delivery. Link in the comments below!

Today’s Community Champion Spotlight: Andrew Pishchulin 💡 Andrew is one of those leaders in the ServiceNow ecosystem who lifts the entire community forward. He’s known for sharing real-world insights, mentoring developers, and helping teams think more clearly about architecture, performance, and long-term platform health. Whether he’s contributing thought leadership, guiding teams through complex challenges, or breaking down difficult concepts in ways everyone can understand, Andrew consistently raises the bar for what great technical leadership looks like. He leads with clarity, curiosity, and a genuine passion for helping others grow in their ServiceNow careers. #ServiceNow #ServiceNowCommunity #NowPlatform #ServiceNowDeveloper #ServiceNowArchitect #TechCommunity #CommunityChampion #ServiceNowChampions

Our CEO and Co-Founder, Rahul Kayala, joined industry leaders last week at the Tercera Leadership Retreat on Jekyll Island, an energizing few days focused on the future of IT services and the growing role of native AI in delivery. Rahul also spoke on a panel, “Native AI Services: Where Services & Software Converge,” discussing how autonomous agents are reshaping delivery models and unlocking new levels of speed, scale, and consistency. Beyond the sessions, the retreat created space for genuine connection and candid conversations that rarely happen in day-to-day execution. Key themes from the week: 🔹 The industry is shifting from headcount scale to capability leverage 🔹 AI is becoming a native layer in how work gets delivered 🔹 Expertise, collaboration, and shared perspective matter more than ever A productive, grounding week and a clear signal that the next chapter of IT services will be built at the intersection of software and human expertise.