ECI Software Solutions

Is it automation? Or is it AI? Both terms are often used interchangeably (and likely incorrectly). Understanding the difference between the two can change how you think about your business strategy. Here’s a quick look at what sets them apart, how they work together, and what it means for you. ⏩

Don’t think of EvolutionX’s AI Agent as a handy plugin. Think of it as a game changer. It delivers instant insight into top buyers, churn risks, and purchasing trends, giving you the kind of clarity that fuels better marketing, stronger retention, and more confident decisions. At the same time, AI-optimized product descriptions boost search visibility, increase traffic, and turn casual browsers into loyal buyers. Real-time intelligence. Sharper strategy. Stronger sales. This is how you stay ahead. Here’s a look at what it can do👇

Manual BOM entry is one of those tasks that eats up more time than it should. And it leaves plenty of room for costly errors. JobBOSS²’s AI BOM Builder flips the script by automatically extracting data from PDFs, Excel Files, and images, turning what used to take hours into just minutes. See how it works.👇

Most service inefficiencies for office equipment technicians come down to one thing: information gaps. When techs don't have the right information at the right moment, they waste time chasing info or making avoidable return trips. MobileTech closes that gap with AI-powered troubleshooting, live integration with back-office systems, and mobile access to service history and parts info. The results speak for themselves: ⏱️ 30 min saved per tech, per day. 📉 20% cost reduction. 🎯 30% more first-time fixes. That's MobileTech.

This season, we’re reflecting on the things that make us grateful: ⭐ Our incredible team ⭐ The customers we’re proud to serve ⭐ The industry community we get to be part of Thank you for making what we do mean something. Wishing you and yours a happy Thanksgiving from your ECI team.

Hear how Platinum Copier Solutions’ went from juggling calls and struggling to stay in sync, to communicating in real time, solving problems faster, and giving customers quicker answers with this easy step. ⬇️

For Novatech, outdated tools made tracking technicians and managing calls tougher than they needed to be. After moving to MobileTech, their team gained real-time GPS visibility, smarter dispatching, cleaner workflows, and a far more polished customer experience. Best of all, the upgrade fit right into their existing systems without disruption. Hear their IT director share how this simple switch delivered efficiency, professionalism, and real financial impact. ⬇️

Real talk....If you are still not on a CRM and cannot justify the investment for one, this is for you. Question: If Sales gets 3 leads on a Monday and let’s say they leave everyone voicemails (unable to reach the prospect), what ensures they remember by Friday to call back the people they didn’t reach? Most teams assume follow-up is happening — but the data shows it takes an average of 6 touchpoints to get a response. Without automated workflows, you simply cannot guarantee consistent follow-up, and this is where leads fall through the cracks. The same thing applies post-appointment. If Sales meets with 3 people on a Saturday, how are they remembering who to check in with, who talked to a lender, and who stalled out? Manual processes might work, but they also create blind spots. As a former OSC and Onsite Sales Rep, it is a lot to keep up with manually and things slip through the cracks without a CRM. Here’s the bottom line: even one missed lead can cost you $95–$125 or more, based on current average Marketing cost-per-lead benchmarks for residential builders. That’s real money. And one sale — assuming standard margins on a $400K home — could be $35K–$40K in true net profit. Are you treating each lead like its worth the $100 you invested to get them to sign up? The investment in a CRM pays for itself — solely from avoiding the revenue you’re otherwise losing. When builders are seeing a lead-to-sale lift of 25% from using a CRM, the question shifts from “Can we afford a CRM?” to “How much revenue are we losing by not having it?” Whether it is with ECI Software Solutions Lasso CRM or not, I am here to help. 2026 is quickly approaching and I would love to help set you up for a strong start to the New Year!

“We can‘t afford ecommerce” is one the most common concerns we hear from businesses. But the reality is you’re likely already paying the cost (or more) in one way or another: lost time, missed opportunities, or losing customers that go somewhere else to buy because it’s easier. We clear up what ecommerce really costs (and what it saves) below.👇

Every company has a dream: to grow, to scale, to become the next big thing. For The Window Depot, that dream felt out of reach when everything was so manual. Opening new stores took time. Competing with larger players? Even harder. Then they switched to Spruce. Now, growth isn’t a dream. It’s the daily reality: 📈 +20–25% growth in stock business 🏬 Two new locations opened, with another on the way 💰 Higher margins and smarter pricing decisions They have the data, flexibility, and confidence to say “yes” to what’s next. #ECISpruce