EXL

We are proud to have been part of the inaugural MINDS Cohort and to have contributed key insights to the new World Economic Forum report, "Proof Over Promise: Insights on Real-World Adoption from 2025 MINDS Companies." Developed in collaboration with Accenture, this report moves beyond theory to provide clear evidence of how AI delivers measurable value. The research identifies five essential dimensions for successful AI adoption: strategy, workforce, data, technology, and governance. From these, three critical insights emerge for leaders: 🔸 Treat AI as a core, enterprise-wide capability to achieve systemic transformation. 🔸Empower employees at all levels by integrating AI into workflows and investing in upskilling. 🔸Orchestrate infrastructure, real-time data, and responsible AI to scale performance and inclusion. By understanding the interplay between these dimensions and learning from real-world case studies, organizations can accelerate their AI journey and build resilient strategies for the future. #WEF26 #AIGA #MINDSProgramme

On Martin Luther King Jr. Day, we pause to honor the enduring legacy of a visionary leader. Dr. King's principles of inclusion, justice, and community service continue to inspire us to create a greater sense of belonging within our communities and our workplace. His work reminds us that lasting progress comes from collective action and a steadfast dedication to positive change. At EXL, community service is an integral part of our culture. Our employees actively participate in service initiatives throughout the year, helping to foster true belonging that extends far beyond our organization. We are proud of this spirit and are deeply committed to encouraging and supporting all colleagues who choose to engage in community-focused activities. Today, we reflect on these guiding values and our collective role in advancing them—within EXL and in every community we touch. Let us all consider how we can help build a world where everyone experiences genuine belonging and inclusion. #MLKDay #MartinLutherKingJr #Inclusion #Leadership #Belonging #Community

We surveyed 190 UK executives, including 33 insurance leaders, to explore AI adoption. Our 2025 Enterprise AI Study highlights: • 𝗟𝗲𝗮𝗱𝗲𝗿𝘀: AI beyond pilot in 5–7 functions • 𝗙𝗼𝗹𝗹𝗼𝘄𝗲𝗿𝘀: 2–4 functions • 𝗟𝗮𝗴𝗴𝗮𝗿𝗱𝘀: 0–1 functions AI is helping insurers modernise operations, improve decisions, and enhance customer experiences. • 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗹eads in AI adoption • 𝗚𝗲𝗻𝗔𝗜 is driving innovation in underwriting, claims, fraud, and finance Download the full report via the link in the comments.

We've been recognized in five categories in the ISG Insurance Services 2025 report, reflecting our capabilities across: 🔸 Life & Retirement (L&R) Insurance Services Specialist 🔸Property & Casualty (P&C) Insurance Services Specialist 🔸Agentic AI – Development and Deployment Services 🔸GenAI – Development and Deployment Services 🔸Insurance GCC CaaS: Setup-Run-Optimize-Transform-Transfer

When core systems do not work together, insights stay hidden. EXLdata connects legacy and modern platforms to deliver clean, compliant, AI-ready data. Discover how insurers are turning data fragmentation into advantage via the link in the comments. #InsuranceAI #DataModernization

Contracts shouldn’t slow down your business or leak revenue or cost. 𝗘𝗫𝗟’𝘀 𝗖𝗼𝗻𝘁𝗿𝗮𝗰𝘁 𝗜𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝗰𝗲 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻 uses agentic AI to transform the entire contract management lifecycle—helping enterprises move faster, reduce risk, and recover real dollars. ✔ AI-powered contract origination and redlining ✔ Real-time negotiation insights and risk scoring ✔ Proactive compliance and leakage detection ✔ A centralized command center with end-to-end visibility ✔Integrated self-service AI tool for instant contract insights and answers Watch how EXL is turning contracts into strategic, value-driving assets.

Agentic AI and generative AI are reshaping industries, but what does success look like in insurance? Anand Logani, Executive Vice President and Chief Digital & AI Officer at EXL, will take the stage for his keynote at Agentic & Generative AI for Insurance EU 2026, where he will share: • The progress of Agentic AI and GenAI across industries — separating hype from reality • Lessons from the AI coalface — why some implementations succeed while others fail • The paradigm shift in insurance from ‘Software + Human’ to ‘Inferencing + Human’ Don’t miss this deep dive into the future of AI-driven insurance. #InsuranceInnovation #AgenticAI #GenerativeAI

Sustainable procurement isn't just an ESG priority—it is a strategic enabler of resilience and long-term competitiveness. We recently hosted the Sustainable Supply Chain Confluence 2025, marking a pivotal moment in our roadmap toward climate-aligned value chains. Convening during the same week as COP30, this event reinforced our alignment with global sustainability imperatives and our commitment to net-zero progress. This was one of our most inclusive forums to date, gathering 97 strategic partners from 41 organizations to drive collaborative action on Scope 3 emissions and ethical governance. A major highlight was the launch of the EXL JADE Supplier Recognition Standard, designed to reward exemplary performance in environmental stewardship. We were proud to honor our inaugural JADE Champions: 🔸 CBRE 🔸ServiceNow 🔸HP 🔸ERM 🔸Tata Communications Through fireside chats and best-practice exchanges, we established a shared foundation for the future. The message is clear: we are moving from conversation to action, embedding sustainability deep into our procurement systems to build a more resilient, responsible future together. #SustainableSupplyChain #Procurement #SustainabilityChampions

Using AI to solve isolated tasks is a common starting point, but it often becomes a barrier to scaling. While point solutions offer quick productivity wins, they rarely unlock the full potential of the technology. To drive real, long-term value, AI must be woven into the entire workflow. When you move from isolated tasks to a holistic strategy, the benefits compound—streamlining operations, enhancing decision-making, and transforming customer experiences. Here is how to shift your approach for maximum impact: • Target the right problems: Focus on use cases that introduce efficiency or drive meaningful growth rather than just applying tech everywhere. • Prioritize data readiness: Ensure your data is clean, organized, and accessible to fuel accurate, actionable insights. • Empower your people: Technology needs a human touch. Invest in reskilling and change management to help your teams integrate these tools effectively. We see businesses turning ideas into action in as little as 30 days by following this roadmap. It is not just about the technology; it is about building a foundation for sustainable innovation. Listen to the full discussion on how to successfully integrate AI into your business on the "Make It Real" podcast by EXL. Link in the comments!

Collections leaders: Technology is rapidly reshaping how debt is collected. Is your operation ready for what’s next? EXL is proud to be a Platinum Sponsor of ARMTech 2026, the premier event for modernizing collections with data, analytics, and AI. Join us January 21–23 in Dallas to explore what’s ahead for the industry. At ARMTech, you’ll gain practical insights to help you: • Modernize collection platforms with AI and machine learning. • Engage today’s tech-savvy consumers more effectively. • Improve agent productivity while mitigating compliance and operational risk. What’s your top collections priority for 2026? Comment below and meet the EXL team onsite to learn how data and AI can help you move faster—with confidence. #ARMTech2026 #DebtCollection #Fintech #CollectionsTransformation