My journey with America’s healthcare system began more than 20 years ago when I was diagnosed with Stage 2 Cancer (Non-Hodgkins Lymphoma). Since starting Monument, I’ve spent the past 7 years reimagining and rebuilding the ideal consumer healthcare experience. My ideas for this experience were shaped by my own interactions with the healthcare system, as well as The 8 Key Lessons I learned along the way.
The 8 Key Lessons:
1. I've learned that video appointments work — better than expected.
2. I've learned about the importance of health insurance.
3. I've learned the “average” licensed doctor or therapist can deliver a high-quality experience across a wide range of healthcare areas through video.
4. I've learned the problem is NOT healthcare, the problem is the billing and access.
5. I’ve learned if we want to fix healthcare at scale we need to focus on the fundamentals; price, transparency, access, and long-term relationships.
6. I've learned that we must build ruthlessly for the consumer if we want to win this trillion dollar market.
7. I’ve learned why no company has won yet.
8. I've learned how to reimagine and rebuild the ideal consumer healthcare experience
Today, I am thrilled to announce the launch of the expanded Monument Platform....consumer healthcare reimagined. The expanded platform includes:
- Strait-forward and seamless insurance verification, in most cases only needing email, name, and date of birth
- Coverage across the majority of health insurance plans
- A guaranteed $25 fee for customers with eligible insurance
- An open-ended and unrestricted text box to describe what is wrong, in your own words
- Long-term relationships with your personal therapist and doctor
- One-time or recurring appointments, simple to reschedule or cancel
- Frictionless prescription management and refills, routed to the pharmacy of your choice
- Medical and mental healthcare records in the same EMR
But we are just getting started. And I would love for you to join our mission to Rebuild America's Healthcare System. We're actively bringing on new investors and new partners who believe in what we're building and want to be part of the team. To learn more, email me at mike@joinmonument.com or send me a DM on Linkedin.
