Onyx Platform

If you have invested in a great dialing system it should feel effortless to use. But behind the scenes, a modern dialer is running dozens of technical checks in seconds. That invisible complexity is what separates any average dialer from a platform that drives real results. For regulated call centers, understanding what happens under the hood isn't just technical trivia, it's key to making better technology choices that directly impact connect rates, compliance risk, and customer trust.

Would you still rely on a 20-year-old computer or flip phone to run your business? Surprisingly, many agencies are doing something similar with their CRM and dialer systems. Legacy tools weren't designed for today's compliance standards or AI opportunities. This article explores why it's time to reevaluate your tech stack.

One of the biggest challenges for call centers used to be reviewing calls. With hundreds of agents talking to thousands of customers daily, most agencies could only listen to a small fraction of conversations. AI has changed the game. Now, reviewing 100% of calls is a reality. We’re excited to share that Onyx has been accepted into the Deepgram Startup program, allowing us to partner more deeply on advanced audio transcription and analysis. This means every policy sale on the Onyx platform comes with precise, AI-powered transcriptions and the results of each agency's custom scorecard review, giving agencies compliance confidence and actionable insights. And we are just getting started. 🚀

The difference between reacting next month and acting right now often comes down to visibility. When every call, enrollment, and follow-up is captured and surfaced instantly, leaders can spot trends as they happen, fix issues before they grow, and celebrate wins in the moment. Real-time visibility is the result of carefully orchestrated data pipelines, smart integrations, and intuitive design. In this article, we pull back the curtain on how real-time dashboarding transforms raw data into actionable insight.

In our conversations with industry leaders, many know their current systems are holding them back, but switching feels risky. We think standing still is often worse because of the hidden costs of dated or inefficient technology tools. The smartest leaders are actively rethinking their stack to unlock speed and growth. Check out some of our thoughts and what we've heard from others in the article below.

Outdated or disconnected systems cost businesses time and revenue. This article breaks down the core components of a modern tech stack for agencies (CRM, dialer, AMS) and offers a practical framework for evaluating what your agency actually needs. How much could you improve your business metrics with better technology tools?

We’re launching our “How It Works” series with a simple overview of call routing. In this article, we break down the basics of call routing and show why a well-designed system can make all the difference for your agency.

As we’ve been talking with potential customers about our platform, it has become clear that evaluating a new technology solution isn’t just about features. It’s about trust, alignment, and long-term fit. We put together a short article with the key questions we think every agency should ask before moving forward with a new vendor. No matter what solution you are evaluating, these are the questions worth asking.

We've spent a lot of time looking into dialers used by insurance agencies. Here is a high level overview of some popular dialers, including where they shine and where they might be lacking features you need. If we didn't include the dialer you use, add it in the comments and we'll incorporate it in our next update.

Different technology stacks come with different strengths and weaknesses. We put together a quick assessment according to what matters for high growth insurance agencies. How does yours stack up?