Account Manager

Company Bio

Foodie For All is a female-founded, women led business. Our mission is to connect high demand restaurants with world-class companies around New York City, changing the way both restaurants and offices feel about catering! 

The average restaurant looks at food delivery as a logistical nightmare. Many of them outsource their B2C deliveries, but they’re stuck when it comes to B2B. They have no way of handling large corporate orders, resulting in a major loss of income. 

That’s where we come in. We handle everything from start to finish so restaurants can stick to what they’re good at - cooking the food, and sleep soundly knowing that we’re handling the rest. This allows our restaurant partners to generate incremental revenue and grow their customer base exponentially. 

With this model, we’re able to give our corporate clients access to a curated list of iconic New York City eateries. They receive custom recommendations from a dedicated account manager, saving them time and money they would have wasted if they tried to do everything on their own. Having high-demand restaurants delivered to their office improves company culture which ultimately drives overall work productivity.

Job Description

At Foodie For All, we take our passion for growing careers seriously. We are looking for entrepreneurial go-getters who are curious, innovative, adaptable and results-driven. If you love a challenge, are eager to make an impact and are highly motivated to be the best, please contact us. We’re ready for you to help scale an organization and contribute to a team of exceptional leaders. Let’s do it together.

The Role:

You will be mastering the skills, behaviors and mindset of a stellar account manager. You will be working with the client side of Foodie For All, nurturing relationships with businesses who currently use our catering services. Your objective is to grow retention and recurring revenue by delivering superior service to each client. We will give you the tools for success - training, coaching, growth opportunities, etc. You will give us an undeniable work-ethic, a positive attitude and an insatiable hunger to succeed. We promise to empower you to be the best that you can be. If you’re looking to launch your career in a fast-paced, entrepreneurial environment - look no further.

What You’ll Do:

• Develop and apply an expert understanding of Foodie For All’s business model, product and processes
• Maintain and manage your book of business to ensure your client portfolio is set up for success 
• Managing a high volume of client accounts with the primary goal of increasing client retention
• Build relationships with clients to understand their needs and preferences
• Build client proposals by creating menus and providing recommendations for large groups considering restaurant availability, budget and dietary preferences
• Proactively follow up with clients to increase retention and order frequency
• Proactively seek out and resolve any issues with customer satisfaction
• Collaborate with the Sales team to onboard and integrate new clients and develop existing client relationships
• Work with the Operations team to deliver high-quality service
• Report, own and exceed key metrics

Who You Are:

• Minimum of 1-2 years experience as account manager or similar role
• Able and excited to work in a fast-paced, entrepreneurial environment where the product and processes are still evolving
• Tenacious attitude with the ability to self-start and self-motivate; highly results-driven
• Excellent verbal, written and communication skills; ability to adapt, think on your feet
• Ability to gather relevant information and use creative problem solving to accommodate client requests
• Stellar time management skills with the ability to handle multiple projects in a high-pressure environment; recognize and focus on high priority tasks

Bonus Points if You Have:

• Hospitality experience
• Knowledge of New York City restaurants and food trends
• Knowledge of basic nutrition facts regarding dietary restrictions and allergens
• Salesforce experience
• Love for good food

What We Offer:

• Expert training and ongoing coaching
• Base salary with monthly bonus opportunities
• Unlimited PTO
• Hybrid work structure
• Family meals from our favorite restaurants 
• No shortage of good restaurant recommendations