Director, Information Technology

Who We Are

Kargo creates powerful moments of connection between brands and consumers to build businesses. Every day, our 600+ employees work to radically raise the bar on what agentic AI, CTV, eCommerce, social, and mobile can do to deliver unique ad experiences across the world's most premium platforms. Taking a creative science approach to all we do, we continuously innovate solutions that outperform industry benchmarks and client expectations. Now 20+ years strong, Kargo has offices in NYC, Chicago, LA, Dallas, Sydney, Auckland, London and Waterford, Ireland.

Who We Hire

Techies who want to build the future. Creatives who want to design it better. Communicators to win business. Collaborators to build it. Data pros who turn numbers into insights. Product builders who turn ideas into innovations. Anyone eager to be on a team that doesn't stop to ask what's next, because they're already building it.

Our Laurels

• AdAge Best Places to Work
• ThinkLA Partner of the Year
• Built In Best Places to Work
• Cynopsis 2025 Top Women in Media - Jeannine Shao Collins
• Martech Breakthrough Awards - Best Overall Adtech Company
• Digiday Media Awards Best Event
• Cynopsis Media Impact Awards-Best CTV Platform
• Martech Breakthrough Awards-CTV Innovation
• Adweek Media Plan of the Year Awards - Best Use of Insights
  
  

Title:

Job Type: Full-time; 4 Days In Office, Mandatory Mondays

Job Location: New York, NY

Salary Range: $130,000.00 - $170,000.00 (On Target Earning)

The Opportunity

Kargo is seeking a proactive and experienced Director of Information Technology to lead all aspects of internal technology, with a strong focus on managing the helpdesk and in office IT operations. This role requires a technically adept and service oriented leader with 8+ years of IT experience, including 3+ years in a managerial or director level role. The ideal candidate is hands on, thrives in a fast paced environment, and excels at balancing strategic infrastructure planning with day to day technical support. If you're passionate about building reliable systems, supporting end users, and keeping teams productive, this is your opportunity to make an impact at scale.

The Daily To-Do

• Lead and manage the internal IT team, with a focus on helpdesk operations, user support, and issue resolution.
• Oversee and maintain all in office technical systems including networking, AV equipment, video conferencing tools, and office infrastructure.
• Develop and implement IT policies, procedures, and best practices to ensure system reliability, data security, and compliance.
• Collaborate with cross functional teams including Engineering, HR, and Facilities to support onboarding, offboarding, and ongoing technical needs.
• Manage software licenses, inventory, device procurement, and vendor relationships.
• Evaluate and implement new tools to improve internal efficiency and user experience.
• Provide tier 3 escalation support and ensure service level expectations are met.
• Prepare and manage the IT department budget, including forecasting future technology needs.
  
  

Qualifications

• 8+ years of progressive IT experience, with at least 3 years in a leadership capacity.
• Strong expertise in managing helpdesk operations and desktop support in a hybrid or distributed office model.
• Solid understanding of networking, cloud services (Google Workspace, Okta, MDM, SaaS platforms), and office infrastructure.
• Experience supporting macOS, Windows, and mobile devices in an enterprise environment.
• Proven ability to lead teams, manage vendors, and oversee cross functional IT projects.
• Excellent troubleshooting, communication, and customer service skills.
• Demonstrated ability to build scalable, secure, and user friendly IT environments.
  
  

Follow Our Lead

• Big Picture: kargo.com
• The Latest: Instagram (@kargomobile) and LinkedIn (Kargo)