Director of Default Administration

Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.

Job Summary

The Director of Default Management is a strategic leader responsible for overseeing all aspects of default-related operations, including bankruptcy, foreclosure, repossession, charge-offs, and real estate owned (REO). This role is focused on leveraging automation, predictive analytics, and regulatory foresight to minimize financial loss, enhance operational efficiency, and delivery exceptional member support. This Director will lead a high-performing team, manage vendor relationships, and drive innovation across the default lifecycle.

Job Description

LOCATION

Mountain America Center - In Office

9800 S Monroe St

Sandy, UT 84070

SCHEDULE

Full Time

To be effective, an individual must be able to perform each of the following job duties successfully:

Strategic Leadership & Risk Management

• Develop and implement comprehensive default management strategies aligned with the credit union’s risk appetite and financial goals.
• Identify emerging risks and proactively implement mitigation strategies to reduce potential losses.
• Anticipate regulatory and industry trends to ensure the organization remains ahead of compliance and operational shifts.
  
  

Operational Oversight

• Direct and manage all default-related functions including bankruptcy, foreclosure, repossession, REO, and charge-offs.
• Ensure timely and compliant handling of all default accounts to maximize recovery and minimize loss.
• Continuously evaluate and enhance workflows, systems, and policies to improve efficiency and effectiveness.
  
  

Technology & Automation

• Implement automation and AI-driven tools to streamline operations, reduce manual intervention, and improve accuracy.
• Leverage data analytics and real-time dashboards to monitor performance, identify trends, and drive decision-making.
  
  

Vendor & Stakeholder Management

• Oversee relationships with attorneys, collection agencies, mortgage servicers, and other vendors to ensure performance, compliance, and alignment with strategic goals.
• Build and maintain strong partnerships with internal teams and external stakeholders, including local dealership, to support asset recovery.
  
  

Team Leadership & Development

• Demonstrate MACU’s Leadership Way behaviors while leading managers and the Default Administration Team.
• Develop team members through coaching, the AAA (Assess, Advise, Assist) model, individual development plans, and leadership development programs.
• Oversee hiring, onboarding, and training in partnership with the Vice President of Servicing Operations.
• Foster a culture of accountability, continuous improvement, and member service excellence.
  
  

Cross-Functional Collaboration

• Partner with Servicing & Loan Administration teams to ensure cohesive strategies across the loan lifecycle.
• Collaborate on shared goals to deliver seamless member support and optimize recovery outcomes.
  
  

Other duties as assigned

KNOWLEDGE, SKILLS, And ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

• 5 years of leadership experience. Ability to strategically recruit, engage and coach employee performance.
• 7+ years of experience in default management within a financial institution.
• Strong knowledge bankruptcy law, foreclosure process, repossession, and REO management.
  
  

Education

Bachelor’s degree in business, Finance, or related field preferred but not required.

Licenses, Certifications, Registrations

None

Managerial Responsibility

Has leadership responsibilities that are direct or through other team leaders, typically with a subordinate group of 30+ employees and multiple organizational and cross-functional teams. Estimates structural and personnel needs and assigns work to meet those needs. Leads, coordinates, and reviews the work of assigned staff. Determines goals to be reached and leads the achievement of goals. Recommends candidates for employment, conducts performance evaluations and salary reviews for staff, and applies company policy.

Computer/Office Equipment Skills

• Advanced skills with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel.
• Experience with analytical and reporting software.
  
  

Language Skills

• Demonstrated ability to clearly express ideas, methodology, results and recommendations verbally, in writing and through insightful reports and graphic illustrations.
• Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization.
  
  

Other Skills And Abilities

• Possesses leadership skills such as:
• Ability to develop and execute long-term plans that align with organizational goals.
• Anticipates future challenges and proactively implements solutions.
• Identifies assesses and mitigates credit and operational risks across all default-related functions.
• Anticipates industry trends and regulatory changes to keep operations ahead of curve.
• Inspires, mentors, and leads high-performing teams.
• Excellent inter-personal skills including the ability to lead and collaborate with ad-hoc teams
• Continuously evaluates and enhances workflows to increase efficiency and reduce loss.
• Building and maintains strong partnerships with stakeholders and external vendors, including local dealerships, to support asset recovery and minimize loss.
• Leverages technology and automation to reduce manual tasks and improve accuracy.
• High emotional intelligence and ability to lead through change.
• Makes sound, timely, and data-informed decisions in high-pressure or complex situations.
• Balances risk, compliance, and member impact when determining recovery strategies.
• Take initiative to be a problem solver and provide suggestions to improve processes and efficiencies
  
  

Physical Abilities / Working Conditions

Physical Demands

Ability to sit, talk and hear consistently

Ability to stand, walk, and use hands to handle or reach occasionally

Vision Requirements

Close vision (clear vision at 20 inches or less)

Distance vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds occasionally

Environmental

There are no unusual environmental factors (such as a typical office)

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.