Director of Operations

Summary: The Director of Operations, P&D is the national leader for CEVA’s P&D product in the United States. This role oversees all District Directors and holds full P&L ownership for stations and districts nationwide. The Head of P&D is responsible for building and executing the strategic growth plan, driving operational excellence, partnering with Sales to expand the product, and ensuring all financial and performance targets are met.

Typical Responsibilities:

• Lead all District Directors and provide strategic direction for the P&D product.
• Own the full P&L for P&D across all stations and districts in the U.S.
• Design and implement the national growth strategy in partnership with the Sales organization.
• Ensure flawless operational execution, achievement of KPIs, service quality standards, and productivity targets.
• Develop annual budgets and deliver against revenue, margin, and cost objectives.
• Implement initiatives to improve transportation metrics, pickup/delivery performance, and overall customer experience.
• Partner with Customer Service and Account Management to ensure alignment and proactive customer care.
• Drive continuous improvement, operational discipline, and standard process adoption across the network.

Requirements:

• Bachelor’s degree in business, Logistics, Supply Chain, or related field (Master’s preferred).
• 10+ years of P&D, LTL, final-mile, or transportation leadership experience; national or multi-district scope preferred.
• Demonstrated success owning and managing full P&L performance.
• Strong understanding of transportation metrics, delivery performance, route optimization, and station operations.
• Experience building and executing commercial strategies with Sales teams.
• Excellent leadership, communication, and organizational skills.
• Data-driven mindset with proven ability to drive KPIs and performance programs.
• Strong customer-focus orientation and experience working with Customer Service and Account Management teams.
• Ability to travel frequently across the network.

Minimum:

• Bachelor’s degree in business, Transportation, Logistics, Supply Chain Management or a related field or equivalent combination of work experience and completion of the LDP Program.
• Minimum 10 years related experience.
• Minimum 5 years supervisory or managerial experience.
• Working knowledge of IT technical disciplines related to systems architecture, operating systems, programming environments and databases; project management methodologies and disciplines in SCM.
• Experienced in all areas of transportation, logistics and supply chain operations.
• Experience with WMS and TMS Packages.

Travel: Travel is required at least 60% of the time and is approximately 90% within the U.S. and 10% outside of the U.S.