Healthcare Sr. Business Analyst, Hybrid in Richmond, VA

Centauri Health Solutions provides technology and technology-enabled services to payors and providers across all healthcare programs, including Medicare, Medicaid, Commercial and Exchange. In partnership with our clients, we improve the lives and health outcomes of the members and patients we touch through compassionate outreach, sophisticated analytics, clinical data exchange capabilities, and data-driven solutions. Our solutions directly address complex problems such as uncompensated care within health systems; appropriate, risk-adjusted revenue for specialized sub-populations; and improve access to and quality of care measurement. Headquartered in Scottsdale, Ariz., Centauri Health Solutions employs 1700 dedicated associates across the country. Centauri has made the prestigious Inc. 5000 list since 2019, as well as the 2020 Deloitte Technology Fast 500™ list of the fastest-growing companies in the U.S. For more information, visit www.centaurihs.com.

Role Overview

Senior Business Analysts assume a lead role in managing regular and strategic client activities and managing director and manager level client relationships. They lead and project manage client projects and strategic recommendations to help manage, enhance, and grow designated hospital business units. They are expected to have strong communication skills with the ability to deliver work product and presentations to the client. A significant foundation of business acumen, logic, and strategic business thinking is necessary. Senior Business Analysts are responsible for managing business unit reporting, providing project management leadership, and coordinating communication with Centauri Health Solutions clients. They manage, compile, and report statistical and financial information monthly or as needed using databases, Excel, and custom made tools. As needed, they provide training to entry level Business Analysts and at times will oversee work product and activity of others. Written and verbal summaries of reports and progress to client leadership teams are required. Senior Business Analysts manage a broad range of projects, tasks, and timelines for clients and Centauri Health Solutions, which can include operational, analytical, financial, or marketing related initiatives. They also coordinate client communication and meetings, including setting, managing, and leading meetings, topics, and plans. In addition, they are expected to monitor clients’ local market intelligence and have a strong understanding of industry, policy, and business trends that will impact clients.

Role Responsibilities

Client Support

• Service existing client-base in order to maximize client satisfaction through providing value enhancing ideas, improvements, and business tools and by leading client engagement calls and updates.
• Conceptualize, develop, and implement tools, reporting, and solutions directed towards client challenges, using application of acquired business acumen.
• Build and maintain client relationships, responsible for manager and director client relationships.
• Responsible for data flows and reports by providing monthly, quarterly, annual, and renewal performance reports. If data is managed by Associate, Senior Associate is responsible for reviewing all reports for accuracy.
• Heavy use of Excel and databases to manage and report statistics and data.
• Collect and interpret competitive market information through information gathering and ghost calling. Apply information to client engagement and selectively highlight relevant information for clients.
• Review and identify client challenges and obstacles and provide/recommend solutions based on RMA competencies, as well as identifying opportunities for other Centauri solutions.
• Provide financial and statistical support on strategic projects, and articulate benefits or drawbacks of projects to senior client leadership.
• Work closely with engagement sales rep to analyze market feedback to inform initiatives and client action plan.
• Maintain a high level of customer service and satisfaction through supporting the Centauri Health Solutions Strategy and Analytics team or communicating directly with clients.
• Stay abreast of industry knowledge and changes, advise and make clients aware of these shifts as appropriate to business needs.
  
  

Business Development

• Support or lead business development projects.
• Identify business development opportunities with existing clients.
• Investigate and analyze potential markets based on appropriateness criteria.
• Develop Centauri Health Solutions business development and educational material (e.g. White Papers)
  
  

Teamwork and Cooperation

• Conduct company-wide information sharing activities to leverage best-practices.
• Provide guidance and oversight of client deliverables and internal projects.
• Provide mentorship and guidance to Analysts on projects as needed to meet objectives and grow junior employees.
• Consistently report client information to Director of Strategy & Analytics and client partner sponsor.
• Report on activity level and outcomes of activities and initiatives on a regular basis focusing on value creation and problem resolution.
• Provide support to Centauri colleagues in driving value creating projects to completion.
• Positive representation and support of company
• Awareness of importance of company objectives
• Other duties as assigned
  
  

Role Requirements

• Bachelor’s degree or equivalent experience
• 2+ years experience in a healthcare, analytics, or finance environment
• Meaningful experience in using Excel and/or database tools, and knowledge of appropriate quality tools for the job (i.e. root cause analysis, fishbone diagrams, etc.)
• Possess critical thinking skills to problem solve and develop long term strategic plans
• Significant understanding of finance & accounting principles, budgeting, and financial statements, specifically as it relates to healthcare
• Project planning
• Fundamental analytical concepts, practices and procedures
• Auditing practices, business principles, and compliance requirements
• Data-mining products and principles and in data structures
• Workflow development and diagramming (both operational and information systems)
• Excellent knowledge of relational databases, database management, data mapping, and understanding of systemic relationships between tables, data and programming
  
  

We believe strongly in providing employees a rewarding work environment in which to grow, excel and achieve personal as well as professional goals. We offer our employees competitive compensation and a comprehensive benefits package that includes generous paid time off, a matching 401(k) program, tuition reimbursement, annual salary reviews, a comprehensive health plan, the opportunity to participate in volunteer activities on company time, and development opportunities. This position is bonus eligible in accordance with the terms of the Company’s plan. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Centauri Health Solutions is an equal opportunity employer.