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Contribute to a positive, collaborative workplace by communicating and working in ways that reflect our purpose and values. The primary responsibility of this position is to play a key role in providing technical support for all areas of IT. You will deploy equipment, update systems, troubleshoot problems and provide hands-on support for IT issues within our organization.
Duties & Responsibilities
Essential Functions
Resolve IT Support issues for both on-site and remote workers in a timely and professional manner.
Monitor and handle incoming tickets and reassign as needed.
Installs and configures laptops, mobile devices, and peripheral equipment per company standard configuration.
Become a Subject Matter Expert on platform(s) that we utilize.
Assist in managing user accounts and security access levels in all systems.
Additional Functions
Suggest, maintain, improve, and implement new programs and processes.
Monitor and handle incoming tickets and reassign as needed.
Meet with internal teams to determine needed resources and requirements.
Prepares project status reports by collecting, analyzing and summarizing information.
Assist in analyzing issue trends and provide recommendations to improve operational efficiencies.
Provide desk and mobile phone support issues.
Some storage, operations and administration tasks as assigned.
Appropriate use of CRM system to track, document and report work tasks and status.
Perform required documentation tasks as required by Technology P&P’s.
Participate in on-call rotations as needed to ensure continuous operation of IT services and support for critical issues.
Requirements
World Class problem-solving skills to help resolve customer complaints or needs.
Excellent verbal and written communication skills to communicate product ideas to clients.
Up-to-date understanding of the industry's consumer behavior.
Strong customer service and interpersonal skills for dealing with different types of customers and clients.
Exceptional analytical skills for analyzing client data.
Time management and multitasking skills in order to handle multiple tasks and clients at once.
Strong organizational skills and attention to detail.
Experience delivering client-focused solutions to customer needs.
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
Education & Experience
Bachelor's degree in Computer Science, Information Technology or other related fields is preferred
1+ Years’ Experience Supporting IT workstations, applications, and connectivity.
Strong Communication Skills Required
Proficiency in Microsoft Office Suite, CRM
Seniority level
Associate
Employment type
Full-time
Job function
Strategy/Planning and Information Technology
Industries
Software Development
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