Manager, Partner Success (Independent Schools)

GiveCampus is the world's leading fundraising platform for non-profit educational institutions. Trusted by 1,300+ colleges, universities, and K-12 schools, our mission is to help advance the quality, the affordability, and the accessibility of education. We received a seed investment from Y Combinator in 2015 and have pursued a strategy of 'Sustainable Growth' ever since: achieving six consecutive years of profitability and positive cash-flow while more than quadrupling our revenue, our customer base, and our team. In 2022, we raised $50 million to accelerate the next stage of our growth.

Through The GiveCampus Social Mobility Initiative, we've donated $1 million in free fundraising support for programs that help low-income students, first-generation students, and underrepresented minorities. And in 2022 and 2023, we were named to Y Combinator's Top Companies list and the Inc. 5000 list of America's fastest-growing private companies.

While we operate at meaningful scale (we've facilitated more than $6 billion in charitable giving), we’re still small relative to the commercial and social good opportunities in front of us. Every GiveCampus employee has a substantial impact on our trajectory, and we're growing to help schools achieve even greater results.

Our purpose-driven team of 120+ is located across the US: team members work from anywhere they choose. We have a beautiful 12,000 sf office in Washington, DC that is available for people to use whenever they want, and we regularly organize team meet-ups, events, and retreats in various locations. We're looking to expand our team with diverse and collaborative doers who believe in our mission and the transformative power of affordable, high-quality education.

Location: This is a remote-first role based in the U.S. While we embrace flexible, distributed work, we also value in-person connection. Team members are expected to attend multiple company-wide and team-specific onsites throughout the year.

The Manager on the Partner Success team is a player-coach role responsible for leading a small team of Partner Success Managers in the Independent Schools space while also directly managing a West Coast–based portfolio of schools and therefore an expectation to be able to serve schools in Pacific Time and travel there with regularity. You will be a strategic leader and cultural role model who empowers team members to grow, drives accountability for outcomes, and cultivates an environment of high performance and support. At the same time, you’ll stay grounded in the work by serving as a trusted advisor to your own set of partner schools and setting an example through your own work.

This role is ideal for someone who thrives in fast-paced environments, has a bias for action, and takes pride in being both a coach and a contributor. You’ll balance individual impact with team-level leadership and play a critical role in advancing our mission and evolving our team.

Please Note: Partner Success team members are expected to attend multiple company-wide and team-specific onsites throughout the year as well as visit on-site with partner schools. Travel expectations are 2+ times per month.

Key Responsibilities

Team Leadership & Coaching

• Directly manage 4-6 Partner Success Managers, supporting them in their development, execution, and performance.
• Set clear expectations and foster a culture of high standards, accountability, and shared success.
• Lead regular 1:1s, team meetings, and performance reviews.
• Uplift the team through real-time feedback, mentorship, and leading by example.
• Secure and lead meetings with senior leaders and schools within direct report portfolios
  
  

Partner Portfolio Ownership

• Own a portfolio of partner schools and serve as their primary strategic contact.
• Deliver proactive, data-informed guidance and help partners achieve maximum value from the GiveCampus platform.
• Model best-in-class partner engagement, communication, execution and senior level relationship development.
  
  

Strategic Planning & Execution

• Partner with the head of the department and cross-functional leads to identify and drive team-level priorities and process improvements.
• Help shape the evolution of Partner Success operations, tools, and KPIs.
• Contribute to recruiting, hiring, onboarding, and training of new team members.
  
  

Collaboration & Reporting

• Collaborate across functions to identify opportunities, resolve issues, and support shared goals.
• Monitor team performance and partner health using internal dashboards and reports; synthesize insights and recommend actions.
• Elevate trends and insights from your team to inform product and strategic direction.
  
  

What We’re Looking For

• 7+ years experience in customer success, fundraising, or SaaS account management; people management experience strongly preferred.
• Experience balancing strategic work with hands-on execution.
• Proven success managing or mentoring teammates; ability to give effective feedback and model high standards.
• Excellent organizational and communication skills; clear and direct in setting expectations.
• A strategic thinker who sees the bigger picture, but doesn’t hesitate to roll up their sleeves.
• Enthusiastic about building something great with a small, dedicated team.
• Deeply aligned with GiveCampus values: lead with curiosity and empathy, take the long view, and dare mighty things.
  
  

Ready to apply?

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At GiveCampus, we value diversity and we pledge to foster an environment of support, inclusivity, and learning, both on the job and throughout the application process. In this spirit, we encourage candidates of all backgrounds to apply.

GiveCampus is an Equal Opportunity Employer. Applicants and employees are not discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

If you feel like you don't meet all of the requirements for this role, please apply anyways. We know confidence gaps and imposter syndrome often get in the way of connecting with incredible people, and we don't want them to prevent us from meeting you.