Network Analyst

MUST RESIDE IN THE FOLLOWING STATES: MICHIGAN, OHIO, NEW JERSEY, PENNSYLVANIA, VIRGINIA, WISCONSIN, MISSOURI, OR MINNESOTA

Job Summary:

We are seeking a detail-oriented and experienced Network Analyst to join our IT team. The ideal candidate will be responsible for analyzing, maintaining, and supporting the organization’s network infrastructure. This role involves monitoring network performance, troubleshooting issues, and managing complex projects involving the installation and upgrading of ISP services, phone systems, and local area networks (LANs).

Key Responsibilities:

• Monitor, analyze, and troubleshoot network performance, availability, and reliability.
• Maintain and support LAN, WAN, wireless networks, and related hardware/software infrastructure.
• Install, configure, and maintain routers, switches, firewalls, and other network devices.
• Conduct network assessments and performance tuning to ensure optimal performance.
• Collaborate with ISPs and telecom vendors to manage and optimize service delivery.
• Lead and manage complex projects involving the installation and upgrading of ISP connections, business phone services (VoIP/PBX), and local network infrastructure.
• Plan and execute network changes and upgrades with minimal downtime.
• Provide technical support for network-related issues and work closely with help desk staff to resolve escalated issues.
• Document network infrastructure, configurations, processes, and project plans.
• Ensure network security by implementing and managing firewalls, security patches, and encryption protocols.
• Stay updated on industry trends, emerging technologies, and security best practices.

Required Skills and Qualifications:

• 3+ years of experience in a network analyst or similar role.
• Strong understanding of networking protocols (TCP/IP, DNS, DHCP, BGP, OSPF, etc.).
• Hands-on experience with VoIP systems and telecom infrastructure.
• Proven experience in leading network installation/upgrade projects for ISP and phone services.
• Familiarity with structured cabling and physical network infrastructure.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and project management skills.

Preferred Qualifications:

• Industry certifications such as CCNA, CCNP, CompTIA Network+, or equivalent.
• Experience with network monitoring tools.
• Familiarity with Azure environments.
• Knowledge of ITIL best practices and service management.
• Experience managing Unifi and Meraki networks.
• Experience with surveillance and access control systems (Unifi, Rhombus, Verkada, etc.)

Team Member Expectations:

• Collaboration: Actively participate in team discussions, planning sessions, and cross-functional projects. Share knowledge and support colleagues to foster a collaborative work environment.
• Communication: Maintain open, clear, and professional communication with team members, stakeholders, and vendors. Effectively document technical details and project updates.
• Accountability: Take ownership of assigned tasks and projects, meet deadlines, and follow through on commitments with minimal supervision.
• Continuous Improvement: Seek opportunities to improve systems, workflows, and technical skills. Proactively stay current with evolving technologies relevant to the role.
• Customer Focus: Provide responsive, solution-oriented support to internal and external clients with a strong emphasis on service quality and satisfaction.
• Integrity & Professionalism: Demonstrate ethical behavior, maintain confidentiality of sensitive information, and represent the organization positively in all interactions.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to talk, hear, stand, walk, sit, use hands and fingers to handle or feel, and reach with hands and arms.
• The employee must occasionally lift and/or move up to 50 pounds.
• May be required to use a ladder and perform tasks at heights.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job in accordance with the Americans with Disabilities Act (ADA).

Working Conditions:

• May require travel to remote sites or data centers.
• On-call support or after-hours work may be required during network upgrades or emergencies.

AAP/EEO Statement:

• It is the policy of Beacon to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Beacon will provide reasonable accommodation for qualified individuals with disabilities.
• This job description is intended to generally describe the nature and level of work required by the person assigned to this classification. It is not an exhaustive list of all duties and responsibilities. Other job duties and responsibilities may be assigned by the employer at the employer’s sole discretion. This job description may be amended at any time by the employer.