Onboarding Manager

About NexHealth

Our healthcare system is frustratingly analog. When you live in a world of one-tap car rides, meal delivery, and unlimited streaming, why do you have to call to schedule an appointment with a doctor and are still handed a clipboard to fill in a form? NexHealth’s mission is to accelerate innovation in healthcare. We’re doing this by connecting patients, doctors, and developers. We’re the first to fully automate the integration with health record systems, paving the way for a new generation of disruptive health-tech companies

Here's Some Of What We've Accomplished

• $125M Series C at $1B valuation
• Manage more than 75 million patient records
• 80%+ annual revenue growth
• Top 10% of Inc. 5000 (2022)
  
  

Onboarding at NexHealth

It’s an incredibly exciting time to join the Onboarding Team at NexHealth! With our business accelerating rapidly, we’re creating scalable processes that will define the foundation for Customer Success in our high-growth environment. This team is built for operators who are eager to tackle high-impact challenges and build the future of onboarding at scale. As we grow, the demand for structured, effective onboarding has outpaced the scope of traditional responsibilities—requiring innovation, operational excellence and a deep understanding of how our product helps our customers achieve their goals.

If you're ready to leave your current role to dive into a rapidly scaling startup, drive meaningful impact, and design the strategies that will elevate our entire customer journey, this is the opportunity for you. Join us to be a core part of a fast-paced, mission-driven team where you’ll build, lead, and shape onboarding processes that make a tangible difference for our customers and our company.

What You'll Do

• Lead onboarding for new medical practice clients, ensuring a smooth 30-day setup process that includes installation, customization, training, and consultation.
• Deliver a high-touch, "white glove" experience from the moment of purchase to full adoption, setting a positive first impression and building a foundation for long-term customer satisfaction.
• Act as the primary point of contact for customers during onboarding, guiding them through each step and addressing any questions or challenges.
• Collaborate closely with cross-functional teams to ensure that onboarding aligns with customer goals and maximizes their ability to leverage our product effectively.
• Track and measure onboarding success, continuously improving processes to drive customer adoption and satisfaction.
  
  

What You’ll Bring

• 2–4 years of experience in a customer-facing onboarding, implementation, or customer success role at a SaaS company
• Available to be on-site a minimum of two days per week
• Experience implementing technical products, including guiding customers through software setup, integrations, training or process configuration
• Ability to consult with customers to understand their goals, recommend best practices, and drive business outcomes
• Proven ability to manage multiple projects concurrently, onboarding projects
• Excellent written and verbal communication skills
• Experience using CRM or project management tools such as Salesforce, HubSpot, Asana, or Trello
• High technical aptitude with the ability to quickly learn complex software systems, troubleshoot configuration issues, and communicate technical concepts to non-technical users
• Experience working with small businesses or healthcare customers, particularly those with limited technical resources
  
  

Preferred (Nice To Have)

• Experience in onboarding customers to a product that integrates with external systems such as APIs or practice management software
• Familiarity with dental or medical technology platforms
• Background working in a fast-paced startup or scale-up environment
  
  

NexHealth Values

• Solve the customer’s problems, not yours When making decisions, think from the perspective of the customer. It’s easy to make decisions that make our lives simpler, but not the customers.
• Do the things others are not willing to do As a Nexer, always go after the hardest problems. Pursue things at the highest quality. Move at the fastest pace.
• Take ownership Act like a founder. Own your roles, destinies, mistakes, behavior, and our mission. The buck stops with each of us - no blaming or excuses.
• Say what’s on your mind, with positive intent Be direct, proactive, transparent, and frequent in your communication.
• Default trust As a Nexer, you do not have to earn trust, trust is given to you by default. If we by default trust each other, our speed of communication, feedback, information sharing, and overall improvements will be a lot faster.
• Think in first principles We first identify the problem and then break it down to its fundamentals before diving into solutions. We constantly ask “why” to validate our assumptions.
  
  

Here’s a Glimpse Into Our Interview Process

• You’ll talk with a NexHeath Recruiter
• You’ll talk with the Hiring Manager on a video call
• You’ll talk with Team Members on a video call
• You’ll do a Panel Presentation or Working Session with a small panel
  
  

Benefits

• Competitive salary plus equity
• Commuter benefits
• 401K
• Full Medical, Dental and Vision
• Unlimited PTO
  
  

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender expression, sexual orientation, age, marital status, veteran status or disability status. We will provide reasonable accommodation to individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at talent@nexhealth.com.