Operations & Logistics Manager

The Skinny Confidential

Operations & Logistics Manager for The Skinny Confidential Product Line

About The Skinny Confidential and the Role:

The Skinny Confidential, an influential beauty and wellness lifestyle brand renowned for its engaging multimedia content and product offerings, is seeking a proactive and detail-oriented Operations Manager to join our team. This role is essential in streamlining our operations, enhancing our productivity, and ensuring the smooth functioning of our daily activities. The ideal candidate will have a strong background in operations management, exceptional organizational skills, and a passion for our brand.

Responsibilities:

Supply Chain & Inventory Management

• Manage inventory levels across all channels, ensuring optimal stock, accurate forecasting, and proactive replenishment.
• Track inbound finished goods from contract manufacturers to the warehouse (excluding product development responsibilities).
• Oversee demand planning inputs and collaborate with finance to maintain accurate projections.
• Monitor inventory health, aging, and allocation to DTC and retail partners.

Warehouse & Fulfillment Oversight

• Serve as the primary point of contact for the 3PL/warehouse, ensuring SLAs are met and issues are resolved swiftly.
• Oversee retail fulfillment operations, including routing guides, order accuracy, chargeback mitigation, and on-time delivery.
• Ensure DTC fulfillment quality, packaging standards, and customer experience metrics remain high.

Operational Systems & Process Optimization

• Build and refine SOPs for operations, logistics, fulfillment, and inventory processes.
• Implement tools, workflows, and dashboards to increase efficiency and reduce operational errors.
• Analyze operational performance metrics and generate actionable insights tied to cost, speed, and accuracy.

Vendor & Partner Management

• Manage relationships with warehouses, freight partners, packaging suppliers, and operational vendors.
• Oversee freight scheduling, tracking, and problem-solving for inbound and outbound shipments.
• Evaluate vendor performance and negotiate improvements when needed.

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or related field.
• 3+ years of experience in operations management for a consumer products company, preferably within a fast-paced environment.
• Strong organizational and project management skills with attention to detail.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
• Proficiency in operations management software tools.
• A proactive, solution-oriented mindset and ability to thrive under pressure.

The Skinny Confidential offers competitive salaries and benefits to all employees. Compensation is determined upon the market in which the position is located, the responsibilities of the position, the experience and skills of the applicant, and other job-related factors.

The Skinny Confidential is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The Skinny Confidential offers parental and family leave along with generous health and dental benefits for all employees.