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People Operations & HR | Scaling Teams, Systems, and Culture
About Sera Systems
Sera Systems is transforming the home services industry (HVAC, plumbing, electrical) with an AI-powered SaaS platform that automates scheduling, dispatching, and profitability insights. We help service businesses streamline operations and scale with confidence.
The Role
We’re looking for a Product Designer (Individual Contributor) to craft intuitive, cohesive experiences across mobile and web. This is not a marketing or graphic design role—you’ll design complex workflows for real users and partner closely with Product and Engineering to deliver high-impact features.
What You’ll Do
Own design for the Sera mobile technician app and contribute to web platform UX
Translate complex operational workflows into clear, usable interfaces
Create user flows, wireframes, prototypes, and detailed UI specs in Figma
Collaborate with Product Managers and Engineers throughout discovery, definition, and delivery
Participate in sprint planning, backlog refinement, and demos to ensure design intent is met
Contribute to Sera’s design system and maintain consistency across products
Support emerging AI-powered features with thoughtful UX patterns
What We’re Looking For
3+ years designing SaaS products for mobile and web (not marketing design)
Strong UX fundamentals and ability to simplify complex workflows
Proficiency in Figma (components, prototypes, variants)
Experience with Agile processes and tools like Jira and Confluence
Comfortable conducting user research and usability testing
Bonus: Experience with field service or operational workflows
Portfolio Required
Applicants must provide a portfolio showcasing mobile and web SaaS product design work, including user flows, wireframes, and final UI examples. Solely marketing or brand design portfolios will not be considered.
Why Sera
Mission-driven company modernizing an underserved industry
Fast-growing SaaS environment with room to learn and make an impact
Collaborative, values-based culture rooted in respect, integrity, and inclusivity
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Design
Industries
Software Development
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