Regional Account Manager

Regional Account Manager – Boston, MA

About Us

Foodhub is a fast-growing technology company providing EPOS and APOS systems to the restaurant and takeaway industry. Our online platform helps customers order their favorite meals with just a few clicks, while ensuring our restaurant partners keep more of their hard-earned profits.

We are in an exciting period of rapid growth in the U.S., and we’re looking for a Regional Account Manager based in the Boston area to help us expand and support our restaurant partners. If you’re passionate about building relationships, driving growth, and working in a high-energy environment, we’d love to hear from you.

What You’ll Do

• Manage and grow relationships with restaurant and takeaway clients in your region.
• Serve as the primary point of contact for assigned accounts, handling day-to-day client needs, escalations, and requests.
• Cross-sell and upsell Foodhub products, including EPOS systems, to maximize client value and business performance.
• Proactively engage with customers to introduce new features, services, or marketing channels that can help grow their business.
• Conduct regular in-person and virtual meetings with clients, including weekly market development calls.
• Analyze client requirements and recommend solutions to increase revenue and customer acquisition.
• Partner with marketing to plan and execute co-promotional campaigns, local events, and B2C activities to enhance brand visibility.
• Track and maintain accurate client relationship records in CRM tools.
• Ensure customer satisfaction and retention through outstanding service and follow-up.
• Perform product testing and quality control checks before shipment.
• Maintain inventory records and support stock management.
• Collaborate with internal teams to ensure smooth order fulfillment.

What We’re Looking For

• 1–5 years of account management, client services, or business development experience (preferably in the restaurant, hospitality, or technology sectors).
• Hands-on experience with EPOS systems (must-have).
• Strong communication, presentation, and interpersonal skills with the ability to build trusted relationships.
• Proven track record of meeting or exceeding sales and service targets.
• Comfortable handling high volumes of client interactions, both in person and over the phone.
• Ability to multitask, prioritize effectively, and work under pressure in a fast-paced environment.
• Familiarity with CRM systems and best practices.
• Self-motivated, with a strong sense of ownership and accountability.

Benefits & Perks

• 33 days fully paid annual leave/vacation days (inclusive of all public holidays).
• Enrollment in the company 401K plan with a 3% employer contribution.
• Healthcare insurance contribution from the business (details provided via TriNet).
• Company-provided laptop.
• $50 per month cellphone expense contribution.

Why Join Foodhub?

• Be part of a dynamic, high-growth company entering the U.S. market.
• Make a direct impact by helping independent restaurants thrive with innovative EPOS and ordering solutions.
• Competitive compensation package with performance incentives.
• Exciting career growth opportunities as Foodhub expands across America.