Senior Sales Manager

We are Worthy & CIRCA Jewels. Our combined businesses are here to remake the world of pre-owned luxury jewelry. We use our expertise, technology and connections to get jewelry sellers the absolute most for their jewelry. We are passionate about quality, sustainability, and the valuation of finely crafted jewels. Today, we are the most trusted buyers of diamonds, fine jewelry, and luxury watches on the planet.

We are a global group of people who are not only passionate about our work but also about each other and our customers. Our flat hierarchy and organizational structure create an open environment where all feel comfortable to voice ideas, and we love the smart, creative minds of people who take pride in what they do.

As our Senior Sales Manager, you will be responsible for monitoring the Worthy customer funnel and managing the Account Executive team. You will provide guidance and coaching to your team to achieve monthly, quarterly, and yearly goals. This role will require prior experience with managing sales teams, ideally in the tech or startup space.

What You’ll Do

• Day to day management of Account Executive team members (most are remotely based), including but not limited to reviews, ongoing feedback and coaching, 1-to-1s, plans for continuous development and growth, progressive discipline up to and including termination
• Achieve sales objectives & KPI goals by forecasting and supporting curated strategies per Account Executive
• CRM Pipeline Management to analyze sales processes, identify weak spots, and accurately predict future revenues
• Ensure team adheres to Worthy processes, including scripts, SLAs, CRM updates, productivity metrics, and develop new efficiencies where needed to promote best practices
• Work with other Sales Managers and Team Leads to establish monthly goals for the team. Ensure they’re being met by holding daily check-ins with team to set objectives for the day and monitor progress regularly throughout the day
• Set clear team goals, monitor team performance and KPIs and report as needed (daily, weekly, monthly, ad hoc, etc.)
• Set a work schedule for appropriate coverage of the total workload
• Collaborate with internal support teams (ex. Marketing, Finance, Operations, Lab teams) to provide the best service and support to our customers
• Create an inspiring team environment with an open communication culture. Hold regular team meetings to proactively solve challenges, celebrate wins, and recognize successes.
• Listen to team members’ feedback and resolve any issues or conflicts
• Recognize high performance and create incentives to reward accomplishments.
• Identify knowledge gaps within the team and develop a plan to fulfill those gaps. Act as a mentor and ensure the team receives adequate training and guidance to fulfill their assigned tasks and responsibilities
• Collect feedback and share with the product team on a regular basis
• Build relationships with clients with the aim of receiving feedback from each engagement and making the client experience better for future engagements

Who You Are

• Positive, empathetic, personable, and motivating, with a team-oriented mindset
• Passionate and energetic, ability to work in a fast-paced, startup, team environment under tight timelines and resources
• Highly organized with the ability to manage multiple projects and communicate effectively with all teams
• Proactive, flexible, and willing to adapt to changing business needs and ability to manage multiple moving parts

What You Have

• BS/BA Degree
• 4+ years of inside sales experience in a digital business
• 2+ years of sales management experience, operating a team of 5+ sales representatives, working with remote employees is a plus but not required
• Proven track record of building, training, and coaching a successful sales team
• Comfortable interacting with executives to assist in solving major business decisions
• Experience working with a CRM/BI and build out lead reports and dashboards
• Excellent communication skills with attention to detail
• Excellent with analytics, data management and reports
• Highly independent, motivated, resourceful and intelligent
• Able to master new technologies in short period of time
• Able to manage multiple projects and clients at the same time
• Able to work in a fast-paced, startup environment
• Ability to work 9 am - 6 pm EST, flexible schedule required, some weekend and holiday work required

What We’ll Give You

• A supportive, inclusive culture in an organization that values your contributions
• Opportunities for personal and professional growth through work experience and mentorship
• A generous benefits program featuring generous PTO, comprehensive medical, dental, vision, and other health benefits, 401K plan, commuter program, learning & development resources, health & wellness perks, and so much more
• An attractive and equitable compensation package, including salary, bonus, and stock options
• Compensation for this role is in the form of base salary plus a variable component, which together comprise the On-Target Earnings (OTE). On-Target Earnings (OTE) is usually based on a 60/40 pay mix (base salary/target variable).
• The estimated base salary range for this role is: $70,000 - $100,000
• The estimated OTE range for this role is: $90,000 - $120,000