Hands-on experience with Dell PowerEdge rack and tower servers
Strong proficiency in RHEL and Ubuntu operating systems
Background working in large-scale server environments
Nice-to-Have Skills
Experience with PowerEdge XE server models
Responsibilities
Maintain a high level of detail, accuracy, and organization in all tasks
Support daily data center operations and routine activities
Perform proactive data center walkthroughs, monitoring for hardware warnings (amber lights), hot spots, or other alerts, and notify the customer when necessary
Escort on-site field engineers when required
Create, update, and manage support tickets, ensuring timely follow-up and documentation
Manage LOIS parts inventory (training provided onsite)
Maintain up-to-date environment documentation, including serial numbers, rack elevations, runbooks, and related records
Coordinate with customers on planned maintenance activities, such as power work, cooling adjustments, or containment changes
Perform BIOS lifecycle management, including user administration and patching
Work with Dell support to schedule and execute OSE break/fix activities
Follow customer guidance to apply version updates and other approved changes
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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