Customer Service: How to Deliver Support Across Languages
With Myra Golden
Liked by 248 users
Duration: 28m
Skill level: General
Released: 9/18/2023
Course details
Build your confidence in delivering support to global customers. In this course, customer service expert Myra Golden outlines how to be successful in supporting global customers confidently and efficiently–especially if your first language is not English.
Learn how to recognize the role confidence plays in supporting cross-cultural customers, and practice elevating your confidence by exploring any personal obstacles you may experience. Myra also shares proven techniques for creating rapport and connection with all of your customers. Finally, discover how to foster connection and avoid upsetting customers by empathetically addressing and acknowledging their concerns.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Meet the instructor
Learner reviews
Contents
What’s included
- Practice while you learn 1 exercise file
- Test your knowledge 4 quizzes
- Learn on the go Access on tablet and phone
- Stay up to date Continuing Education Units
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