John Coleman’s Post

The Importance of Respect within Les Clefs d’Or Society Respect is one of the most fundamental principles at the heart of Les Clefs d'Or® International the prestigious international association of professional hotel concierges. More than just a value, respect is a guiding force that shapes how members interact with guests, colleagues, and the wider community. It is the foundation upon which the society’s standards of excellence, collaboration, and service are built. These high standards are only achievable when there is a deep respect for the profession, for the trust placed in the concierge by guests, and for the integrity of one’s role. Whether maintaining a guest’s confidentiality, honoring cultural differences, or handling requests with grace and dignity, respect ensures that every interaction is thoughtful and professional. The motto of Les Clefs d’Or—“In Service Through Friendship”—is deeply rooted in the idea of respect. True friendship, especially in a professional context, cannot exist without a foundation of mutual respect. It is this principle that binds the society together and creates a spirit of camaraderie that extends beyond individual hotels or countries. #Respect #InServiceThroughFriendship