Alberto Santana’s Post

It’s been a wonderful day and a half here in Barbados at the Caribbean Hotel and Tourism Association #CHIEF2025 conference. The passion for delivering Hospitality and welcoming guests to experience the vibrant culture of the islands was felt throughout the day. Here are just a few topics discussed by fantastic presenters: ❤️ Moments that Make or Break a Stay where Janelle Hopkins beautifully laid out what our industry strives to do for our guests. 🤝 Staffing and Employee Empowerment. Thank you Brittany Brathwaite, Nestor Ruiz Doreste, and Karyn Williams-Sykes for your wonderful discussion on the importance of providing your teams with personalized training and encouraging growth. 🧘Wellness - Building a healthier Business, Team, and Planet where Adam Mogelonsky just nailed the concepts Healthspan vs Lifespan an the impact of connecting with mindful and healthy interactions with not only ourselves but, the culture and world around us. Shout out to Mikael Doumeng for capturing the award for Tech Transformation at the Bolongo Bay Beach Resort. Very cool showing from a University of Miami alumni. So, you know I had to get a great pick 🙌🏻 Thank you Carlos Lugo 📈 🏩🤖 for inviting Jon Whyte and I to discuss Personalization at scale and the opportunities we have to connect to all the sentiments we heard throughout the day. Thank you Nerdin St. Rose, Vanessa Ledesma, Sanovnik Destang, CPA, CA, CFA and your entire team for all your hardwork in putting this wonderful event together. My colleague, Aaron Smith, and I are proud to represent Alliants here.

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That sounds like an incredibly insightful and energizing conference! The themes you've highlighted, from personalized guest Moments that Make or Break a Stay to Staffing and Employee Empowerment, are absolutely critical to the future success of the hospitality sector.

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It was an absolute pleasure to have shared the stage with you and Jon Whyte from Cocobay Resort in Antigua. The insights and energy you brought to our panel is second to none. Let's do it again soon. BTW, I wonder who took that picture? 😂

Thank you Alberto for sharing these insights from CHIEF 2025!

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