Nancy Gurd’s Post

Big congrats to Flip on securing $20M in Series A!!! (Brian Schiff dinner on you?) I’ve had a lot of love for this team for yearsss, even more flipping love for their system. One of my first moves when I joined Caraway was implementing Flip… zero regrets. Thanks to their ridiculously smart reporting, I’ve been able to deeply analyze our incoming calls over the past few years, understand why customers reach out, and bucket those needs in a way that actually drives smarter decisions while learning my customer trends on live support. (Not to be a show off but in 2025 alone, Flip helped my team automate over 12,000 calls 🤯) Which brings me to something I’ve never done before… launching LIVE phone support. Not something I do lightly (my agent-era PTSD is screaming at me 😅), but this wasn’t a gut call, or because someone forced me, the data fully dragged me here. Humans where they matter, automation doing its thing everywhere else. And let’s be real…I'm first in line to call live support when I’m shopping, so a quick, efficient CX call gets me every time. If the data says it and I believe it… we’re doing the damn thing! So excited to launch this next chapter with Ashley H. and our partners at Horatio & Flip. Let's flipping do this! 📲