I had an interesting chat today about "Culture" and Game Studios.
“Culture” often gets dismissed as a buzzword. In game development, it’s anything but, and the consequences of getting it wrong are very real.
For me, culture means an environment where:
Collaboration is open. Peers can suggest bold ideas, and weak ones can be discarded without ego or insult. This is hard and takes a lot of time to build, but it can lead to a brutally efficient shorthand, allowing rapid idea iteration and a massive skill increase in succinct feedback.
Iteration is expected. Concepts get tested in-game quickly. Many fail, but failure sparks critique and new ideas. Through iteration, you often land on brilliance. If a few cycles pass without the game improving, you need to step back and look at the problem from the bigger picture.
Resilience is built-in. Teams understand that the process, not the first idea, is what produces great games. A key element here is humility and the willingness to be wrong. After working together and building trust for a long time, feelings don't get hurt, ego disappears and the team becomes a much stronger entity.
This environment doesn’t just make better games, it makes better businesses. Why? Because it reduces wasted development, retains top talent, and creates predictable pipelines that investors/publishers can trust.
But here’s the other side: success itself can erode culture.
At BioWare, the early staff knew how fickle success could be. We’d fought for every inch, and that bred humility and openness to critique. Over time, as the studio grew, new staff came in who only knew the success, not the struggle. Key people were spread thin. Some bristled at new duties or expanded roles. Others left, looking for more direct creative influence at higher-profile companies.
The result was subtle but profound: the iterative, open environment that powered Mass Effect and Dragon Age became harder to sustain as the studio scaled. The same success that had been built on humility and iteration began to chip away at those very foundations.
That’s the real lesson for both studio leaders and investors: culture isn’t something you “set and forget.” It’s fragile. It needs constant reinforcement, especially in the face of success. If you stop fighting to protect it, you risk losing the very thing that made you valuable in the first place.
You also need to return to first principles and ask "why are we doing this?", make sure your goals are aligned with creating a quality product for the audience, not serving some other goal.
So when I say culture matters, I don’t mean perks or slogans on the wall. I mean the discipline of protecting openness, iteration, and humility, through growth, through success, and through change. That’s what makes creativity scalable. And that’s what makes studios worth investing in.
Nailed it - money just makes you go faster in whichever direction you're already pointed. It can fuel growth or amplify mistakes, but it can't create discipline or great game experiences on its own. Foundational habits always tell the story.