Transcript

Be a bit of a detective and start to look in your organization for the duplication. There's a big centrifugal force over the last 10 and 15 years in which every business unit, IT, sales, manufacturing, commercial, name it, have their own L&D function and has their own L&D operations. And that's okay. There's nothing wrong with that 'cause centrally you cannot manage everything. But can we divide and concube the work in a way that makes sense for everybody? And if there' is some duplication and maybe you could streamline and not centralize, 'cause nobody can afford to completely centralize, but can you harmonize your learning operations. so that' there's a, maybe one platform, one point of view, one way of doing things? And yes, you still give freedom to the business who has its own base. We saw that actually in Cognota. Even if y- in your request prioritization process from a structured data perspective, if the request had an owner, like somebody who's actually responsible for managing that, and then also if you are able to tag requests by the target or the key outcome that was trying to be associated with that request, it was a significant step to go from managed maturity to strategic maturity, and it reduced a significant amount of rework across those disparate teams.