João Ferreira’s Post

Day 2 at Dreamforce 2025: The Agentic Enterprise in Action Today’s sessions focused on how AI agents are transforming front-office functions - connecting marketing, commerce, sales, service, and field operations through Agentforce 360. Key highlights: • Commerce & Marketing: Guided shopping and conversational checkout driven by AI agents. • Sales: Automated prospecting and quoting with embedded next-best actions. • Service: Proactive Command Center enabling always-on support. • Field Service: Intelligent scheduling and hands-free “voice-to-form” data capture. The message is clear: Salesforce is moving from insight to execution - making AI agents an operational reality across every customer touchpoint. It will be amazing to start this conversations with our clients back home. #Dreamforce2025 #Salesforce #AI #Deloitte #AgenticEnterprise #Innovation #DigitalTransformation

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