YC taught us that revenue isn't everything.

A startup is so much more than just a revenue number. But during YC, this was all Ash and I cared about. With the pressure of demo day, our sole focus was on growing metrics, so we did everything and anything we could to get those signed contracts and “book” revenue. We eventually got to a decent amount by the end of the batch, but the kicker? 𝗡𝗼𝘁 𝗼𝗻𝗲 of our customers had gone live with us. So when we finally asked ourselves the biggest question of all — “Are we building something people want?” — we couldn’t answer the question, because no one was using our product! Today at Autumn, revenue is just one side of the coin. Post-sales, we do whatever it takes to get them fully integrated as soon as possible, and constantly engage with them even after to learn where we can improve. Though we’re sacrificing time we could otherwise spend on closing more deals, every one of these teaches us more about our customers and product than any revenue number ever could. And as PG says — “understanding users’ problems” is the most important component of starting a startup

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Roshan Kumaraswamy

Co-founder, CTO @ Apten (Backed by YC) | Building autonomous AI SMS/voice agents

8mo

Couldn't agree more. Something else I noticed is that the deadline sometimes makes companies (us included) take on "bad" customers, which is worse in the long-term. it's a good lesson to learn :)

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