CMO wants to redesign the website again

New CMO: "We need to redesign the website" CFO: "Why? What's wrong with the current website?" CMO: "It's out of date, the content is stale" CFO: "How did that happen?" CMO: "The old CMO redesigned it at the beginning of their tenure, 18 months ago" CFO: "So it's new" CMO: "No, it hasn't been updated since then" CFO: "Why?" CMO: "It's hard to make changes to our website" CFO: "Why?" CMO: "Looks like they over-invested in a clunky smoke-and-mirrors tech stack that makes it hard to do the things we want to do and doesn't really work. No one knows how to use it, and it's created a lot of friction with IT that no one wanted to deal with...so the web got stale and it's keeping us from moving the needle." CFO: "So you need a platform that makes it easier for your team to work together and make regular changes to the web so we can drive revenue?" CMO: "That will take too long. We need to redesign it now. We'll cross that bridge when we come to it." *18 months later* Next CMO: "We need to redesign the website"

This is a real conversation so many of us have been in several times! 🤓

This is embarrassingly accurate.

In my experience, the problem is usually the content negotiations, politics of revisions, and lack of clear ownership and governance processes that cause the nuke and bloom cycle.

Have lived through this frustrating cycle many times

"Deja vu all over again" Yogi Berra

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I’m guessing your currently redesigning the website? 😂

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When you need to signal progress without making real progress, redesign the website. If you’ve got a massive budget, go for a full rebrand.

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I wish LinkedIn would let me react with all the options...

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