What in-house HR professionals would say if they were really honest… (And why it matters more than ever) As a HR consultant, I’ve had the privilege of working alongside brilliant in-house HR teams. Behind closed doors, they’re passionate, perceptive, and often brutally honest, just not always out loud. So here’s what they would say… if they could: “We’re not your therapist, but we do care deeply.” We’re trained to handle complex interpersonal situations, but we’re also human. Your burnout, your difficult boss, your career crossroads, we see it all, and sometimes we carry it home with us. “Yes, we know that policy is outdated and we’re working on it.” Change in some organisations is a slow dance between compliance, budget, leadership buy-in, and culture. It’s frustrating for you. It’s frustrating for us too. “We wish we had been brought in sooner.” Too often, we’re looped in after the damage is done. After the toxic hire, after the team conflict exploded, after the resignation letter hit the desk. Proactive HR isn’t a luxury. It’s a game-changer. “We’re not just here to protect the company.” That tired stereotype needs to go. Good HR walks a fine line between business needs and people advocacy, and the best of us fight hard to make both work. “We’re under-resourced and overstretched.” Many HR pros are doing the work of 2-3 roles: recruiter, coach, mediator, admin, strategist. It’s not sustainable, and it’s why we advocate for better systems and realistic headcounts. “We love the people part, until we’re treated like we don’t matter.” We champion culture, recognition, DEI, development… but it stings when those values aren’t extended to us. If you’re in leadership, listen to your HR team. If you’re in HR, you’re not alone. And if you’re in neither, maybe just offer your HR person a coffee. They probably need one ☕️ Let’s normalise the honest conversations. The future of work depends on it. #HRConsulting #HR #PeopleFirst #FutureOfWork #HRTruths
The iceberg of HR... what we think vs what we say!
Laura Majewski Chartered FCIPD Love this insight. Thanks for sharing your experience and thoughtful perspective. What inspired you to share this today?
We fight for both the business and people’s needs, not just one.
Yes, yes, yes! We have jobs to do just like you do, but it doesn't mean we love the hard conversations any more or that things don't affect us. We are not robots and we do not relish in much of the 'messy,' either! We are in a unique role to understand the business objectives and (hopefully) have the ear of leadership, but many of us are also 'in the trenches' and building relationships with many employees day in and day out. It can be absolutely exhausting to play both up and down, but that is the best form of employee listening.... as long as we are given a seat at the table also.
Hmmm… I read this and was honestly moved to tears. You know that feeling when you’re reading something and seeing yourself in every single line? And you’re wondering, “But this person doesn’t even know me… how have they captured my thoughts, my struggles, and my silent battles so clearly like this?” I felt every word. The pressure. The weight. The quiet advocacy. The unseen emotional labor. The times you carry it all home — not because you’re paid to, but because you genuinely care. The part about “we love the people part, until we’re treated like we don’t matter” really hit deep. Many will never understand how much HR carries silently just to keep others standing. Thank you for putting words to what so many HR professionals feel but rarely say out loud. This post is more than content — it’s a mirror for those of us in HR. And it’s a call to everyone else to really see us beyond the policies, the emails, and the “hire and fire” labels. Thank you for this reminder. We needed it. I needed it.
Love how you call out the ‘not just here to protect the company’ part. HR’s role is such a balancing act, and it’s rarely understood outside the department.
Thank you for this post - it really hit home for me and made me feel seen deeply.
Amen to this 🦄
I believe everything you spoke about and wish HR departments the best of luck. In today's world mostly part time help is hired. No benefits needed, no vacation extended, bonuses figured on hours worked. The people that HR used to help, for the most part, aren't around any more. My humble observation.
Thank you for sharing. This is on target.