What makes a great customer experience? | LTVplus posted on the topic | LinkedIn

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“Great customer service is when a brand feels less like a corporation and more like a trusted friend.” 🥰 Darlane Ruzani shares what great CX means to her. It’s not just about fast replies or resolved tickets; it’s when you feel valued, seen, and cared for! In her words, that’s what turns a simple purchase into a memorable and enjoyable experience. 💬 What does a great customer experience mean to you? Share your story in the comments 💙 #CustomerSuccess #CustomerSupport

Transcript

Of so many great customer service experience but let me think of 1 so at the past five years have I have this company that does facial products that have always been buying from online actually so great customer service that I've experienced with them is that I've been getting 30% off discount on my birthday Can you believe that for me that's good customer service you know so overall it's when as a customer and feeling valued and feeling. Seeing and feeling cared for. And it's also when the brain feels less like a cooperation, but more like a trusted friend. So it is in those small touches that turns a simple patches into a memorable and enjoyable experience. So yeah.

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