Our co-founder Justin Norden, MD, MBA, MPhil joined leaders at the HBS Healthcare Alumni Association Conference for a candid conversation on what health systems are learning from real-world AI deployment. The panel also featured Michael A. Greeley, Co-Founder and General Partner of Flare Capital Partners, Erika Pabo, MD, MBA, SVP, Chief MSO Medical Business Leader at CenterWell, and Pia Bhatia, General Manager at Carrum Health. Several themes are shaping executive decision-making on AI in healthcare today: 💡AI-driven ROI is already emerging. Organizations are beginning to see operational and financial gains from targeted deployments. 💡Executive sponsorship matters. Progress depends on leadership commitment and clear prioritization of innovation efforts. 💡Impact on overall spending remains uncertain. Perspectives differed on whether AI will ultimately raise or reduce healthcare’s share of GDP. 💡Value-focused use cases are gaining attention. Beyond RCM, leaders are looking to AI that improves care quality while reducing total cost. 💡Scale will be a differentiator. Systems moving now to operationalize AI across workflows will be better positioned for the next phase of transformation. We appreciate the HBS Alumni Association and the panel participants for fostering this dialogue.
Always a pleasure getting to sit down and learn from you, Justin Norden, MD, MBA, MPhil!! Excited to see you again in Boston soon!
Insightful takeaways. Great to see real-world AI deployment moving from theory to measurable ROI. Leadership alignment, value-focused use cases, and scalable execution will clearly separate the early movers from those still evaluating. Excited to see how these conversations continue to shape the next phase of healthcare transformation.