Customer experience isn’t only about speed. It’s about trust. Team A.P. Moller - Maersk shares how continuous verification gives them confidence in the data they use to run the day. With fewer discrepancies and faster root-cause detection, the entire chain becomes more reliable. When the warehouse operates with near-perfect accuracy, the customer feels it in fewer delays, fewer order issues, and a smoother end-to-end flow.
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Completely agree that CX is bigger than speed Verity. Customers feel the ripple effects of clean data and near-perfect accuracy long before they see a dashboard. Fewer discrepancies, fewer reworks, and smoother flows build trust in a way “faster” alone never will. This is operations as a CX strategy.