Tariffs, tariffs and more tariffs
Since January President Donald Trump has been busy placing tariffs everywhere around the globe and tariff news continued through October. Keep up with our timeline. The past month featured great blogs, podcast and feature articles on retail customer experience. Here's a rundown to make sure you didn't miss valuable insight.
Top 5 retail tech trends shaping 2025
The most impactful retail tech developments this year aren’t flashy upgrades or abstract promises. They’re tools grounded in day-to-day problems: peak-hour chaos, employee safety, hidden losses, and inconsistent decision-making. READ MORE HERE
The hidden retail challenge no one talks about and how AI solves it
Without trusted, AI-enhanced product data, even the most advanced omnichannel strategies risk failure. READ MORE HERE
Steven King to keynote, co-host ARKI 2025: A new era for automated retail and kiosk innovation
As the self-service and automated retail landscape evolves, so does one of its leading industry events. The Self-Service Innovation Summit is entering a new chapter this December under a new name, ARKI, short for Automated Retail and Kiosk Innovation Show, and a new co-host, Steven King g, CEO of BlueSky Robotics and Distinguished Professor of Innovation and Emerging Technology at UNC. READ MORE HERE
10 reasons to attend ARKI 2025 in Tampa
Automation, AI and retail innovation all converge this December at ARKI 2025, the newly rebranded Automated Retail and Kiosk Innovation show. If you're looking to stay ahead of the curve in self-service/automation, here are 10 reasons to attend. READ MORE HERE
Modulate expert shares insight on responsible AI in voice channels
In this episode of the CX Innovators podcast, Mark Frumkin, director of customer success at Modulate, shares expert insight on how online retailers can deploy AI tools to improve fraud detection, reduce harmful customer interactions and elevate both the agent and the customer experience. WATCH HERE
Designing AI strategies to enhance customer trust, call agent well-being
A free one-hour webinar provides a roadmap on how retailers can responsibly deploy AI to handle customer calls and analyze voice interactions in real time, balancing compliance with innovation. READ MORE HERE
Fashion retailer Oh Polly taps LED displays to drive shopper engagement
Opening a flagship retail store is no small endeavor and a brand gets one chance to make a lasting first impression with a launch in what is typically a competitive retail corridor. Not only does a retailer want to make an initial 'splash,' it needs to have a strategy in place, well beforehand, on attracting the passerby shopper — without impeding the storefront's presence. For one U.K. fashion brand facing the scenario that meant tapping digital signage and LED technology. READ MORE HERE
Transforming the retail experience with electronic shelf labels
Rather than jumping immediately to high-cost, flashy digital installations, electronic shelf labels allow brands to build a foundation rooted in customer trust, operational efficiency and visual clarity. READ MORE HERE
How to make retail execution software work where it really counts: On the sales floor
When used strategically, retail execution software serves as a force multiplier on the sales floor, empowering associates to serve customers unburdened by logistics and equipped with accurate inventory data. READ MORE HERE
From destination to signal: How AI is rewiring the role of brand websites in retail
A brand's digital presence is no longer merely the final stop on a purchase journey; it's becoming an upstream input, fueling AI engines that now drive product discovery, recommendation, and conversion. READ MORE HERE
Data-driven experiential displays: The new formula for retail success
The right digital partner evoke trust, creativity, and collaboration. Look for a team that listens, adapts and grows with you. READ MORE HERE
Bridging the gap between the shop floor and head office
Store staff and head office all too often operate in very different worlds. And when the link between them weakens frustration and misunderstanding arise. READ MORE HERE
The communication gap holding back businesses
When communication tools aren’t integrated with the platforms retailers rely on — such as CRM systems, dispatch tools or customer service software — it creates friction at every step of the customer journey. READ MORE HERE