Transforming Know Your Customer Workflows with AI Agents
IBM watsonx
Watsonx is an enterprise-ready AI and data platform designed to multiply the impact of AI across your business.
An Integrated Solution from ABBYY and IBM watsonx.Orchestrate
Know Your Customer (KYC) operations remain a major bottleneck for growth and compliance—slowed by manual document handling, fragmented processes, and high operational costs. To overcome these challenges, ABBYY has integrated its advanced Document AI and Process AI into IBM watsonx.ai Orchestrate.
The joint solution automates document processing, orchestrates compliance workflows with AI agents, and provides real-time visibility into onboarding—delivering faster, more accurate, and continuously optimized KYC at enterprise scale.
The Solution
With ABBYY’s pre-built KYC modules available in the IBM watsonx.ai Orchestrate Agent Catalog, the integration delivers:
Intelligent Document Processing
ABBYY Document AI extracts structured data from IDs, statements, and utility bills—even from low-quality mobile images and scans—capturing key fields like name, address, and date of birth.
Smart Workflow Orchestration
IBM watsonx.ai Orchestrate routes the extracted data into compliance systems, triggers checks, and manages next steps through AI agents—handling follow-ups, resubmissions, and approvals automatically.
Real-Time Process Intelligence
ABBYY Process AI continuously monitors the end-to-end KYC workflow. It detects bottlenecks, flags compliance drift, and triggers automated actions—keeping every case on track and within policy.
Seamless Integration with Existing Systems
The solution plugs into your current onboarding, CRM, and compliance tools—enabling unified, scalable KYC operations without disruption.
Business Benefits
Accelerated Onboarding - Automate intake, validation, and routing—reducing time from days to hours.
Continuous Compliance - Real-time monitoring, audit trails, and built-in controls keep you ready for any regulatory review.
Improved Customer Experience - A smoother, more convenient onboarding experience reduces drop-off rates and increases customer satisfaction.
Lower Operational Costs - Cut down on manual labor, reduce errors, and scale without increasing headcount.
Smarter Decision-Making - Gain actionable insights with process analytics and exception alerts.
Future-Proof KYC Operations - Easily adapt to new compliance requirements and customer expectations.
Proven Impact
📈 Up to 70% reduction in document processing time
📉 50% fewer manual errors in KYC workflows
⏱️ Onboarding timelines cut from days to hours
🎯 Increased case throughput and SLA adherence
Learn more
Contact us to get a personalized walkthrough and discover how ABBYY + IBM watsonx Orchestrate can help you deliver faster, smarter, and safer KYC.
This is great stuff.
KYC just went from “Know Your Chaos” to “Know Your Clarity.” Thanks, AI
We're grateful for the collaboration ABBYY 🤝