Ways to Build Customer Trust in Online Sales

Your customers don’t trust you (yet)… here’s how to fix that. Earning trust isn’t about flashy marketing or big promises— it’s about what you do every single day. Here’s the thing: Without trust, your business is running on fumes. Customers are smarter than ever. They can spot insincerity from a mile away. And if they don’t trust you or worse, if they don’t feel valued they’ll go elsewhere. So how do you earn their trust, make them feel truly valued, and create engagement that keeps them coming back? Here’s what works: 1. Start by listening (and act on what you hear).   * Run surveys, host focus groups, or jump on 1:1 calls with your customers.   * Pay attention to their pain points, frustrations, and needs.   * Most importantly: Implement their feedback. Listening without action destroys trust faster than ignoring them altogether. 2. Personalize every interaction.   * Address your customers by name.   * Tailor your messaging, offers, or coaching to meet their unique needs.   * Remember: No one wants to feel like a number in your CRM. 3. Be transparent—even when it’s uncomfortable.   * Made a mistake? Own it immediately.   * Raising prices? Explain why.   * Customers value honesty, even when the truth is hard to hear. 4. Engage meaningfully by creating value.   * Share free resources, Q&As, or tips they can use immediately.   * Celebrate their wins—whether big or small.   * Build community spaces for connection (think LinkedIn groups, Slack, or live events). 5. Go above and beyond with small, thoughtful gestures.   * Send handwritten thank-you notes.   * Offer surprise perks, like early access or exclusive discounts.   * Follow up on personal details they’ve shared with you (yes, remembering their kid’s soccer game matters). 6. Stay consistent.   * Deliver on your promises every time.   * Focus on quality over quantity—customers will forgive a missed update, but not mediocrity.   * Regularly measure satisfaction and make improvements where needed. Building trust isn’t rocket science—but it does take effort. Focus on these six steps, and you won’t just earn trust. You’ll build relationships that last a lifetime. Which of these are you already doing?
 Let me know in the comments I’d love to hear how you earn your customers’ trust. ♻️ Share if you wan to build trust in your market 🔔 Follow Mike Hays for more trust tips.

Building trust with B2B buyers is crucial for SaaS companies. Why? Because 43% of B2B buyers make defensive purchase decisions more than 70% of the time, according to Forrester. These buyers aren't cowardly; they're rational. They're accountable to their company and colleagues for spending decisions. Often, their purchase directly impacts their daily work. So how can SaaS companies bridge the gap between risk-averse buyers and purchase decisions? The answer is trust. One powerful lever for building trust is website optimization. Let's explore how to identify trust gaps and implement specific tactics to build trust through UX design and content. The Trust & Authority Heuristic, part of The Good's Heuristics for Digital Experience Optimization™, focuses on establishing perceived trust throughout the digital experience. Violations of this heuristic can lead to user disengagement. To identify trust gaps, look for signs in user research like bugs, attentive reading, or halted scrolling. Speak with customer support teams and conduct data analysis to gather both quantitative and qualitative data. Once you've identified trust issues, implement tactics like: 1. Adding social media handles to customer reviews 2. Including "customer since" dates with testimonials 3. Integrating social proof into user journeys, like registration forms 4. Featuring logos of integration partners 5. Displaying privacy certifications and data policy badges 6. Offering and highlighting guarantees 7. Adding "how it works" models for complex products After implementing these tactics, measure their effectiveness using a theme-based roadmap. This will help to plan, communicate, and track initiatives and associated metrics. By aligning your website with the Trust & Authority Heuristic, you'll build confidence and position your SaaS business for sustained growth, transforming both registrations and retention. Go get 'em!

Neuro-Sales isn't about manipulation, it's about connection. Understanding how people think, feel, and decide will transform how you approach selling, and build lasting relationships. Here are 8 powerful Neuro-Sales strategies to create trust, inspire action, and drive results: 1. Tell stories that evoke emotion. ↳ People make decisions emotionally before justifying them logically. ↳ Share real, impactful stories that connect to their needs. 2. Simplify their decision-making. ↳ Too many options lead to paralysis. ↳ Offer clear choices like “Good, Better, Best” to guide their path. 3. Highlight the cost of inaction. ↳ The brain is wired to avoid loss more than seek gain. ↳ Frame the conversation around risks they can avoid. 4. Use social proof. ↳ People trust what others have tried and loved. ↳ Share testimonials or examples that mirror their experience. 5. Ask, “What does success look like for you?” ↳ Align on their vision of a win. ↳ Shows you care about what matters most to them. 6. Celebrate small wins. ↳ Dopamine is released when progress is made. ↳ Acknowledge milestones to keep the momentum alive. 7. Create urgency with integrity. ↳ The brain prioritizes urgent actions over vague timelines. ↳ Use deadlines or limited availability to inspire timely decisions. 8. Be transparent when you don’t have all the answers. ↳ Honesty builds credibility and trust. ↳ “I don’t know, but I’ll find out” is a sign of integrity. Neuro-Sales isn't about pressure, it's about building authentic relationships the fuels customer loyalty. Which of these strategies could you use today? Let me know below ⬇️ P.S. Share this post ♻️ if you found it helpful. And follow Kim Breiland (A.npn) for more insights like this.

I doubled a skincare brand’s sales in just 1 month. Also increased their conversion rate by 50%. Here’s my 5-step strategy behind this: 1. Warm Up Your Audience They already know the brand, but they need a push. Use testimonials, reviews, or comparison videos to build trust: “Here’s what 10K+ customers are saying…” “Why thousands trust us for [problem/product].” 2. Highlight Key Benefits Focus on what sets your product apart. Examples: “The only serum you need for glowing skin.” “Lightweight, durable, and under $50 — a must-have for travelers.” This reminds them why your product solves their problem better than others. 3. Use Relatable Content Show how your product fits into their life: - Easy-to-follow tutorials. - Before-and-after visuals. - Real customer transformation stories. Social proof + practicality = 🔥 4. Experiment with Formats MOFU ads need more detailed, relatable content. Try: - Customer Testimonials (Video/Image) - Problem-Solution Ads - Demo Videos Test what resonates best. 5. Strong CTAs with Incentives At this stage, small perks can encourage action: “Shop Now and Get 10% Off.” “Upgrade your skincare routine today.” “Limited stock—order now!” By applying this strategy, you can: ✓ Build trust and authority. ✓ Address objections directly. ✓ Make it easy for customers to choose you. ✓ Increase sales and conversions. This strategy builds trust, addresses objections, and makes it easier for potential customers to choose YOU. Try it and see the difference in your sales, conversion rate & growth! 📈 And if you’re feeling lost — I’m here to help, just like I wish someone had been for me. I'm just a DM away → Emaan Irfan 💛 P.S. What works best for your audience?