Articles by David
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Some interesting stats from this piece of research: 🎯 60% of businesses outsource from 3 or more functions already, so outsourcing is moving…
Some interesting stats from this piece of research: 🎯 60% of businesses outsource from 3 or more functions already, so outsourcing is moving…
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What’s next for Contact Center as a Service (#CCaaS)? Once focused on routing calls and chats, CCaaS is now evolving into an AI-powered operating…
What’s next for Contact Center as a Service (#CCaaS)? Once focused on routing calls and chats, CCaaS is now evolving into an AI-powered operating…
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Thanks Peter Ryan and Paul Smith for the interesting conversation, always great to debate with likeminded, and on some topics, not likeminded people…
Thanks Peter Ryan and Paul Smith for the interesting conversation, always great to debate with likeminded, and on some topics, not likeminded people…
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Brain Tumour Research
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Casual volunteer helping out when and where I can - Tin and bucket collections and anything else that can be of use
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CEO's don't always make sense but for once Jimit Arora does 😀. As a reformed sourcing person, the opportunity to renegotiate should never be…
CEO's don't always make sense but for once Jimit Arora does 😀. As a reformed sourcing person, the opportunity to renegotiate should never be…
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#Provocation: Arbitrage, not AI, is still doing the heavy lifting in global services. The Indian Rupee crossing the psychological 90 mark earlier…
#Provocation: Arbitrage, not AI, is still doing the heavy lifting in global services. The Indian Rupee crossing the psychological 90 mark earlier…
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I am rarely right, just ask my family, but as we rapidly approach the end of the year we wanted to see how our 2025 CXM predictions played out and I…
I am rarely right, just ask my family, but as we rapidly approach the end of the year we wanted to see how our 2025 CXM predictions played out and I…
Shared by David Rickard
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𝗪𝗲 𝗺𝗮𝗱𝗲 𝘀𝗼𝗺𝗲 𝗯𝗼𝗹𝗱 𝗽𝗿𝗲𝗱𝗶𝗰𝘁𝗶𝗼𝗻𝘀 𝗮𝗯𝗼𝘂𝘁 𝘁𝗵𝗲 𝗖𝗫 𝗺𝗮𝗿𝗸𝗲𝘁 𝘄𝗵𝗲𝗻 𝟮𝟬𝟮𝟱 𝗯𝗲𝗴𝗮𝗻. Now, almost 12 months later,…
𝗪𝗲 𝗺𝗮𝗱𝗲 𝘀𝗼𝗺𝗲 𝗯𝗼𝗹𝗱 𝗽𝗿𝗲𝗱𝗶𝗰𝘁𝗶𝗼𝗻𝘀 𝗮𝗯𝗼𝘂𝘁 𝘁𝗵𝗲 𝗖𝗫 𝗺𝗮𝗿𝗸𝗲𝘁 𝘄𝗵𝗲𝗻 𝟮𝟬𝟮𝟱 𝗯𝗲𝗴𝗮𝗻. Now, almost 12 months later,…
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🏔️ David Rickard, Partner at the Everest Group, delivered one of the most commercially relevant sessions at the CxOutsourcers 2026 Outlook Forum -…
🏔️ David Rickard, Partner at the Everest Group, delivered one of the most commercially relevant sessions at the CxOutsourcers 2026 Outlook Forum -…
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I recently watched Holden Olsen share compelling insights in our webinar on AI shaping the future of sales—and I couldn’t be more impressed. This…
I recently watched Holden Olsen share compelling insights in our webinar on AI shaping the future of sales—and I couldn’t be more impressed. This…
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