Carolyn Healey
Santa Barbara, California, United States
8K followers
500+ connections
Articles by Carolyn
Activity
-
Your job title matters far less than the skills you bring to the table. Roles are evolving, disappearing, and re-emerging in completely new forms.…
Your job title matters far less than the skills you bring to the table. Roles are evolving, disappearing, and re-emerging in completely new forms.…
Liked by Carolyn Healey
-
🎉 I'm thrilled to announce that I joined Qualfon as a VP, Talent Acquisition at the beginning of November! I look forward to helping the business…
🎉 I'm thrilled to announce that I joined Qualfon as a VP, Talent Acquisition at the beginning of November! I look forward to helping the business…
Liked by Carolyn Healey
-
When I was thinking about whom I wanted to write the foreword for The Bold Move, I couldn’t think of anyone better than Katherine Boiciuc Katherine…
When I was thinking about whom I wanted to write the foreword for The Bold Move, I couldn’t think of anyone better than Katherine Boiciuc Katherine…
Liked by Carolyn Healey
Experience
Education
Publications
-
Online Fraud is Growing. What Can Your Business Do?
Service Objects Blog
See publicationGuarding against eCommerce fraud is a two-pronged effort: reducing online fraud itself and reducing revenue lost. For both of these issues, the key is implementing effective automated solutions.
-
Data Quality and Customer Experience
Service Objects Blog
See publicationWhile some organizations still have a break/fix mentality about customer support, the very best organizations now view their customer contact operations as the strategic voice of the customer – and leverage customer engagement as a strategic asset.
-
Data Quality and Compliance
Service Objects Blog
See publicationFor most people, regulatory compliance sounds about as exciting as doing your taxes. And this is actually a pretty good analogy, because compliance and taxes are both obligations that won’t go away if you ignore them.
-
Three Building Blocks to Global Data Protection Regulation (GDPR) Compliance
Service Objects Blog
See publicationFor most organizations, GDPR compliance pivots around three fundamental building blocks: consent management, data protection, and data quality.
-
The Cost of Incomplete Leads to Your Business
Service Objects
See publicationThe lifeblood of any marketing operation is its lead generation efforts. And sadly, many of these leads aren’t real - according to industry figures, as much as 25% of your contact data is bad from the start, and from there 70% of it goes bad every year as jobs, roles and contact information changes.
-
Why Data Quality is Key to the Sales and Marketing Relationship
Service Objects
See publicationBoth Sales and Marketing teams are linked to a common shared goal, and often frustrate each other when these goals don’t happen as planned. And very often, the culprit is data quality.
-
The Role of a Chief Data Officer
Service Objects Blog
See publicationNearly two-thirds of CIOs want to hire Chief Data Officers (CDO) over the next year. Why is this dramatic transformation taking place, and what does it mean for you and your organization?
-
The Importance of Data Accuracy in Machine Learning
Service Objects Blog
See publicationSince machine learning is fed by large amounts of data, its benefits can quickly fall apart when this data isn’t accurate.
-
Use the Net Promoter Score to Ensure You Get a Good Customer Experience
Service Objects Blog
See publicationBefore you buy a product or service from a company – particularly one you may need customer support from – be sure to do some research and find out their Net Promoter Score (NPS). NPS is a metric that captures a company’s customer feedback and provides a numeric value of its brand loyalty.
-
SupportIndustry.com Weekly Newsletter
Carolyn Healey
See publicationSupportIndustry.com provides senior-level service and support professionals with resources related to improving their customer service operations.
Recommendations received
2 people have recommended Carolyn
Join now to viewMore activity by Carolyn
-
Not only is Georgie Hubbard's book The Bold Move officially out, it's already number 1 in Australia 🥳 Since I last posted about it, so many women…
Not only is Georgie Hubbard's book The Bold Move officially out, it's already number 1 in Australia 🥳 Since I last posted about it, so many women…
Liked by Carolyn Healey
-
🟠 𝗪𝗵𝗮𝘁 𝗶𝗳 𝘆𝗼𝘂𝗿 𝗹𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗯𝗹𝗶𝗻𝗱𝘀𝗽𝗼𝘁 𝗶𝘀 𝗰𝗼𝘀𝘁𝗶𝗻𝗴 𝘆𝗼𝘂 𝗺𝗼𝗿𝗲 𝘁𝗵𝗮𝗻 𝘆𝗼𝘂 𝘁𝗵𝗶𝗻𝗸? As leaders, we…
🟠 𝗪𝗵𝗮𝘁 𝗶𝗳 𝘆𝗼𝘂𝗿 𝗹𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗯𝗹𝗶𝗻𝗱𝘀𝗽𝗼𝘁 𝗶𝘀 𝗰𝗼𝘀𝘁𝗶𝗻𝗴 𝘆𝗼𝘂 𝗺𝗼𝗿𝗲 𝘁𝗵𝗮𝗻 𝘆𝗼𝘂 𝘁𝗵𝗶𝗻𝗸? As leaders, we…
Liked by Carolyn Healey
-
Some conversations drain you. Others expand you. The difference? It’s what and who is being discussed. The right tables are filled with ideas…
Some conversations drain you. Others expand you. The difference? It’s what and who is being discussed. The right tables are filled with ideas…
Liked by Carolyn Healey
-
Status quo buyers are still the biggest challenge in sales. Buyers are more prepared and more skeptical than ever. I was chatting with five…
Status quo buyers are still the biggest challenge in sales. Buyers are more prepared and more skeptical than ever. I was chatting with five…
Liked by Carolyn Healey
-
Aging out of care shouldn’t feel like falling off a cliff. But for many rare disease families, it always has. At 18, patients leave a system that…
Aging out of care shouldn’t feel like falling off a cliff. But for many rare disease families, it always has. At 18, patients leave a system that…
Liked by Carolyn Healey
Other similar profiles
Explore top content on LinkedIn
Find curated posts and insights for relevant topics all in one place.
View top content